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  7. [2020] Crashes/Dumps/BSOD
  8. Firefox related bug

Firefox related bug

Scheduled Pinned Locked Moved [2020] Crashes/Dumps/BSOD
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  • S Offline
    S Offline
    Saadi
    wrote on last edited by Jarvis
    #1

    <p><strong>Reproduction steps:</strong></p>
    <p><span></span></p>
    <p><strong>Actual result:</strong></p>
    <p><span>my Firefox Nightly 68 x64(Win10 Pro) is crashing much Unreasonable than previous week. and still has not fixed. why?</span></p>
    <p><span><a href="https://support.mozilla.org/en-US/questions/1254213" target="_blank" rel="noopener">https://support.mozilla.org/en-US/questions/1254213</a></span></p>
    <p><span></span></p>
    <p><span>they say the Firefox crash is related to Kaspersky.</span></p>
    <p><strong>Expected Result:</strong></p>
    <p><span></span></p>

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    • Virus_900V Offline
      Virus_900V Offline
      Virus_900
      [2021] Gold BT
      wrote on last edited by Virus_900
      #2

      <p>@Saadi Where damps and tracers from product?</p>

      KTS 21.2.16.590 with Patch B
      KVRT 20.0.4.0 Testing

      OS Windows 10 Pro (x64) 19041 EN All update
      CPU Intel Core 2 Duo E4500 2.20 GHz
      RAM 4GB DDR2 x2 Slots userd,
      SSD SPCC Solid State Disk 256 GB
      HDD Hitachi HDP725050GLA360 500 GB

      S 1 Reply Last reply
      0
      • JarvisJ Offline
        JarvisJ Offline
        Jarvis
        wrote on last edited by
        #3

        Need more information about the problem.

        1 Reply Last reply
        0
        • Virus_900V Virus_900

          <p>@Saadi Where damps and tracers from product?</p>

          S Offline
          S Offline
          Saadi
          wrote on last edited by Saadi
          #4

          <p>@virus_900 said in <a href="/post/4305" target="_blank" rel="noopener">Firefox related bug</a>:</p>
          <blockquote>
          <p>@Saadi Where damps and tracers from product?</p>
          </blockquote>
          <p>Traces are disabled. what i should do? enabling KIS 2020 preview traces? on Recommended item? and then?</p>

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          0
          • Virus_900V Offline
            Virus_900V Offline
            Virus_900
            [2021] Gold BT
            wrote on last edited by
            #5

            <p>@saadi said in <a href="/post/4308" target="_blank" rel="noopener">Firefox related bug</a>:</p>
            <blockquote>Traces are disabled. what i should do? enabling KIS 2020 preview traces? on Recommended item? and then?</blockquote>
            <p>Yes enable traces click to headphones->Support Tools->Checkbox to all->Enable traces.</p>
            <p></p>
            <p>Reproduction you bug and upload traces link to traces here.</p>

            KTS 21.2.16.590 with Patch B
            KVRT 20.0.4.0 Testing

            OS Windows 10 Pro (x64) 19041 EN All update
            CPU Intel Core 2 Duo E4500 2.20 GHz
            RAM 4GB DDR2 x2 Slots userd,
            SSD SPCC Solid State Disk 256 GB
            HDD Hitachi HDP725050GLA360 500 GB

            S 1 Reply Last reply
            0
            • Virus_900V Virus_900

              <p>@saadi said in <a href="/post/4308" target="_blank" rel="noopener">Firefox related bug</a>:</p>
              <blockquote>Traces are disabled. what i should do? enabling KIS 2020 preview traces? on Recommended item? and then?</blockquote>
              <p>Yes enable traces click to headphones->Support Tools->Checkbox to all->Enable traces.</p>
              <p></p>
              <p>Reproduction you bug and upload traces link to traces here.</p>

              S Offline
              S Offline
              Saadi
              wrote on last edited by
              #6

              <p>@virus_900 said in <a href="/post/4310" target="_blank" rel="noopener">Firefox related bug</a>:</p>
              <blockquote>
              <p>@saadi said in <a href="/post/4308" target="_blank" rel="noopener">Firefox related bug</a>:</p>
              <blockquote>Traces are disabled. what i should do? enabling KIS 2020 preview traces? on Recommended item? and then?</blockquote>
              <p>Yes enable traces click to headphones->Support Tools->Checkbox to all->Enable traces.</p>
              <p></p>
              <p>Reproduction you bug and upload traces link to traces here.</p>
              </blockquote>
              <p>one of logs are 200mb and one ther is 980mb. sorry i can't. our upload speed is maximum 59kb/s, and every few minutes our internet is disconnecting. i live in Iran. Please test yourself. request than another user. Firefox Nightly 68 x64 on Win10 Pro (up to date). sorry.</p>

              new kis user 2012N 1 Reply Last reply
              0
              • S Saadi

                <p>@virus_900 said in <a href="/post/4310" target="_blank" rel="noopener">Firefox related bug</a>:</p>
                <blockquote>
                <p>@saadi said in <a href="/post/4308" target="_blank" rel="noopener">Firefox related bug</a>:</p>
                <blockquote>Traces are disabled. what i should do? enabling KIS 2020 preview traces? on Recommended item? and then?</blockquote>
                <p>Yes enable traces click to headphones->Support Tools->Checkbox to all->Enable traces.</p>
                <p></p>
                <p>Reproduction you bug and upload traces link to traces here.</p>
                </blockquote>
                <p>one of logs are 200mb and one ther is 980mb. sorry i can't. our upload speed is maximum 59kb/s, and every few minutes our internet is disconnecting. i live in Iran. Please test yourself. request than another user. Firefox Nightly 68 x64 on Win10 Pro (up to date). sorry.</p>

                new kis user 2012N Offline
                new kis user 2012N Offline
                new kis user 2012
                wrote on last edited by new kis user 2012
                #7

                <p>@saadi said in <a href="/post/4312" target="_blank" rel="noopener">Firefox related bug</a>:</p>
                <blockquote>
                <p>@virus_900 said in <a href="/post/4310" target="_blank" rel="noopener">Firefox related bug</a>:</p>
                <blockquote>
                <p>@saadi said in <a href="/post/4308" target="_blank" rel="noopener">Firefox related bug</a>:</p>
                <blockquote>Traces are disabled. what i should do? enabling KIS 2020 preview traces? on Recommended item? and then?</blockquote>
                <p>Yes enable traces click to headphones->Support Tools->Checkbox to all->Enable traces.</p>
                <p></p>
                <p>Reproduction you bug and upload traces link to traces here.</p>
                </blockquote>
                <p>one of logs are 200mb and one ther is 980mb. sorry i can't. our upload speed is maximum 59kb/s, and every few minutes our internet is disconnecting. i live in Iran.</p>
                </blockquote>
                <p>These logs are usually very well compressed by archivers. Try compressing to a compressed ZIP folder using standard Windows tools. This will significantly reduce the size of the final file and maybe then you will be able to upload it somewhere and put the link. Maybe there are some file sharing (not torrent services) that support continuing to upload files in parts when you lose the connection.</p>

                Windows 10 Pro (64-бит) (Лицензия) ЦП: AMD Athlon(tm) 64 X2 Dual Core Processor 5000+ 2,61 GHz ОЗУ: 4GB Видео: AMD Radeon HD 6670 HDD: 1TB+500GB+320GB Тестирование: (KIS\KTS) ver. 2017-2020 (на реальной физической машине)

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                0
                • JarvisJ Offline
                  JarvisJ Offline
                  Jarvis
                  wrote on last edited by
                  #8

                  No information provided.

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