Skip to content
  • Categories
  • KForum
  • KClub
  • KClub Discord
Skins
  • Light
  • Cerulean
  • Cosmo
  • Flatly
  • Journal
  • Litera
  • Lumen
  • Lux
  • Materia
  • Minty
  • Morph
  • Pulse
  • Sandstone
  • Simplex
  • Sketchy
  • Spacelab
  • United
  • Yeti
  • Zephyr
  • Dark
  • Cyborg
  • Darkly
  • Quartz
  • Slate
  • Solar
  • Superhero
  • Vapor

  • Default (No Skin)
  • No Skin
Collapse

Kaspersky Beta

  1. Home
  2. ENGLISH USER FORUM
  3. Home
  4. Kaspersky
  5. Archive
  6. 2020
  7. [2020] Installation/Removal/Updates
  8. Installing issues + Dump

Installing issues + Dump

Scheduled Pinned Locked Moved [2020] Installation/Removal/Updates
6 Posts 2 Posters 4.5k Views 2 Watching
  • Oldest to Newest
  • Newest to Oldest
  • Most Votes
Reply
  • Reply as topic
Log in to reply
This topic has been deleted. Only users with topic management privileges can see it.
  • harlan4096H Offline
    harlan4096H Offline
    harlan4096
    wrote on last edited by Jarvis
    #1

    <p><strong>Reproduction steps:</strong></p>
    <p><span>No special steps...</span></p>
    <p><span>I tried to install this new build as previous ones, after a clean uninstall of previous one and deleting EVERY TRACES in my system of Kaspersky, as always...</span></p>
    <p><span>The installing took long, in the final window installing bar process -> it remained in 10 seconds to finish during loooog minutes, then in 5 seconds to finish long minutes... after more than 20 minutes waiting, I cancelled the installation, but still the cancelling process took long, so I had to kill manually 1 of the msi installers processes... then rebooted the system and ran again KTS2020b933 installer, after 3 or 4 reboots finally I could manage to finish the installation successfully.</span></p>
    <p><span>Finally I also got a dump.</span></p>
    <p><span>Traces + Installation logs (Temp 1 + Temp 2 folders) + Dump attached.</span></p>

    S1 (Desktop MELPOMENIA): KES 12.9 + Windows 11 Pro 24H2 *** S2 (Desktop TERMINUS): Kaspersky Premium 21.21 beta + Windows 10 Pro 22H2

    1 Reply Last reply
    0
    • JarvisJ Offline
      JarvisJ Offline
      Jarvis
      wrote on last edited by Yunpeng.Song
      #2

      <p>1.installation issue submitted.</p>
      <p>2.dump is duplicate part of dumps : <a href="/topic/1025" target="_blank" rel="noopener">https://eap.kaspersky.com/topic/1025</a></p>

      1 Reply Last reply
      0
      • harlan4096H Offline
        harlan4096H Offline
        harlan4096
        wrote on last edited by
        #3

        <p>Thanks!</p>

        S1 (Desktop MELPOMENIA): KES 12.9 + Windows 11 Pro 24H2 *** S2 (Desktop TERMINUS): Kaspersky Premium 21.21 beta + Windows 10 Pro 22H2

        1 Reply Last reply
        0
        • harlan4096H Offline
          harlan4096H Offline
          harlan4096
          wrote on last edited by harlan4096
          #4

          <p>I have been asked by pm to reproduce the installation issues, generating:</p>
          <p></p>
          <p><code>Need create full dumps of msiexec processes when installations hangs. Then create OS crash dump (e.g. using SysInternals NotMyFault).</code></p>
          <p></p>
          <p>But I don't know which option should I select to generate it in that tool, since it has 8 different ones:</p>
          <p></p>
          <p><a href="https://docs.microsoft.com/en-us/sysinternals/downloads/notmyfault#screenshots:" target="_blank" rel="noopener">https://docs.microsoft.com/en-us/sysinternals/downloads/notmyfault#screenshots:</a></p>
          <p><code></code><img src="https://docs.microsoft.com/en-us/media/landing/sysinternals/notmyfault.png" alt="" width="531" height="674" /><code></code></p>

          S1 (Desktop MELPOMENIA): KES 12.9 + Windows 11 Pro 24H2 *** S2 (Desktop TERMINUS): Kaspersky Premium 21.21 beta + Windows 10 Pro 22H2

          1 Reply Last reply
          0
          • harlan4096H Offline
            harlan4096H Offline
            harlan4096
            wrote on last edited by
            #5

            <p>I've uninstalled KTS2020 b993, and try to reproduce again the issues to get dumps, but this time installation WAS INCREDIBLE FAST AND WITHOUT ISSUES, anyway I attached traces and install logs:</p>
            <p></p>
            <p>https://cloud.qainfo.ru/s/hVAhO8PCIQVjtJ5</p>

            S1 (Desktop MELPOMENIA): KES 12.9 + Windows 11 Pro 24H2 *** S2 (Desktop TERMINUS): Kaspersky Premium 21.21 beta + Windows 10 Pro 22H2

            1 Reply Last reply
            0
            • JarvisJ Offline
              JarvisJ Offline
              Jarvis
              wrote on last edited by
              #6

              Cannot Reproduce

              1 Reply Last reply
              0
              Reply
              • Reply as topic
              Log in to reply
              • Oldest to Newest
              • Newest to Oldest
              • Most Votes


              • Login

              • Don't have an account? Register

              • Login or register to search.
              • First post
                Last post
              0
              • Categories
              • KForum
              • KClub
              • KClub Discord