#1023 Installing issues + Dump
Rejected, last edited by Jarvis last edited by Jarvis
No special steps...
I tried to install this new build as previous ones, after a clean uninstall of previous one and deleting EVERY TRACES in my system of Kaspersky, as always...
The installing took long, in the final window installing bar process -> it remained in 10 seconds to finish during loooog minutes, then in 5 seconds to finish long minutes... after more than 20 minutes waiting, I cancelled the installation, but still the cancelling process took long, so I had to kill manually 1 of the msi installers processes... then rebooted the system and ran again KTS2020b933 installer, after 3 or 4 reboots finally I could manage to finish the installation successfully.
Finally I also got a dump.
Traces + Installation logs (Temp 1 + Temp 2 folders) + Dump attached.
Operating system: Win 10, x64
System: AMD Athlon II X3 450 @ 3'20Gh, 8GB RAM DDR3, AMD Radeon HD 5670, SSD Samsung pro 850 256GB
Product Version: 188.8.131.523
Product Logs: https://cloud.qainfo.ru/s/pbx3lQHAV0G2iTu
, last edited by harlan4096 last edited by harlan4096
I have been asked by pm to reproduce the installation issues, generating:
Need create full dumps of msiexec processes when installations hangs. Then create OS crash dump (e.g. using SysInternals NotMyFault).
But I don't know which option should I select to generate it in that tool, since it has 8 different ones:
, last edited by Yunpeng.Song last edited by Yunpeng.Song
1.installation issue submitted.
2.dump is duplicate part of dumps : https://eap.kaspersky.com/topic/1025