Bug reports connected to the following problems of Home and Small Office products are received in this topic:
— OS (operation system) crashes;
— crashes of KFA\KAV\KIS\KTS;
— OS freezes cause of KFA\KAV\KIS\KTS(no such problem without product);
— KFA\KAV\KIS\KTS hangings.
Please write in this topic only about the problems that suits the list of components!
General requirements for bug-reports are written in Section 2 of testing guide.
All inappropriate messages will be deleted!
i | If possible use ZIP format for dump files archives.
! | All bug reports MUST have:
— the state of AppVerifier and DrvVerifier tools (enabled/disabled);
— the name of the dump file and the path to it (priority to the ftp data8);
— all actions that lead to the problem are described;
— traces of the product.
On pruduct's dump detection please check the state of BFE service — Base Filtering Engine.
For this in cmd input command:
sc query bfe
Dump from PC with disabled BFE or from VirtualBox (Oracle®) are not being processed.
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Reproduction steps: After installation Loading screen (never ends). Also after restart pc no taskbar icon. Uninstallation was stuck on Please wait. Absolutely not usable. How passed this build internal testing? How to remove? Now must restore VM from restore points if it succeeds at all or reinstall windows. Nice really!
Actual result: Cant run, cant uninstall, cant nothing. Cant uninstall, kavremover doesnt support this version.
Expected Result:
no needed to comment this. -
#5223 Total system freeze
Rejected
Шаги воспроизведения:
installed ksos
Актуальный результат:
total system freeze
Ожидаемый результат:
the system will work normally
archived virtual machine with snapshot
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Reproduction steps:
Just ran installer over previous 21.14 beta build.
Actual result:
The installation never ended, I got dumps, for a while 2 icons in Windows taskbar (probably GUI crash), “Loading protection” remained showing, and after some minutes disappeared, only 1 K. icon remained in Windows taskbar, saying "Starting..."
I reboot, and the GUI did not start, so executed manually and got the same behavior, but this time after a while the K. icon also disappeared from Windows taskbar.
Uploaded to my own cloud more than 4GB compressed of Dumps + Traces, link to download below.
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Шаги воспроизведения:
opened the computer acceleration menu
Актуальный результат:
a crash dump is created
Ожидаемый результат:
there will be no crash dump