Bug reports connected to the following components of Home and Small Office products are received in this topic:

— Web Anti-Virus (WebAV);

— Mail Anti-Virus (MailAV);

— Antispam (AS);

— Instant messagers Anti-Virus (IMAV);

— AntiBanner (AB);

— Parental Control (PC);

— Do Not Track (DNT);

— general settings of ports control.


i | Please note that in products KFA\KAV components «Antispam», «Parental Control», «Do Not Track» and general settings of ports control are not avaliable.


Please write in this topic only about the problems that suits the list of components!

General requirements for bug-reports are written in Section 2 of testing guide.


All inappropriate messages will be deleted!


!|ALWAYS add traces (product's .log files) to report

  • Reproduction steps:

    Visit a virus link and avp block the download

    Actual result:

    Web AV give a incorrect report that Clean Object moved to quarantine

    Expected Result:

    Web AV only report Object Blocked

    see screenshot about the incorrect report

    This is a link that you can used to reproduce. Actually any malicious link is ok.


    upload traces and the screenshot:


  • Windows 10 Pro Build 17134 EN All update KTS Google Chrome version 68.0.3440.106 (Official Build) (64-bit)

    Reproduction steps:

    1. Open Google Chrome.
    2. Go to the site www.facebook.com.

    Actual result:

    Open site www.facebook.com an error ERR_SSL_VERSION_INTERFERENCE.

    Expected Result:

    Site www.facebook.com open normal.

  • Windows 10 Pro Build 17134 EN All update KTS Google Chrome version 68.0.3440.106 (Official Build) (64-bit)

    Reproduction steps:

    1. Open Google Chrome.
    2. Click on plugins Kaspersky Protection.

    Actual result:

    When installed Comodo Firewall plugins Kaspersky Protection not work.

    Expected Result:

    Plugins Kaspersky Protection working normal mode.

  • Reproduction steps: no special steps, in these 2 sites I'm getting "Secure Connection Failed" in Mozilla FireFox 62.0.2, I've tried in NetWork settings to use Certificate from Windows and from Mozilla, none of them worked, the same result.

    If I set in NetWork -> Do not scan encrypted connection, then I can access to those sites.

    Sites in which I get the issue: GFYI & MWTips

  • Reproduction steps:

    1. Installed Kaspersky Total Security 2020 build 554
    2. Updated Anti-Virus database
    3. I opened a page that is protected by a security connection, e.g. https://www.facebook.com, https://mail.google.com
    4. Latest Google chrome return ERR_SSL_VERSION_INTERFERENCE
    5. I clicked on the settings below -> Additional -> Network -> Encrypted connection setting choose "Do not scan encrypted connection. After this change, I successfully open any my page example.

    Actual result:


    Expected Result:

    The current page success open and I can resume my work.

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