Bug reports connected to the following properties of Home and Small Office products are received in this topic:
— Performance;
— Compatibility with 3rd party soft.
Please write in this topic only about the problems that suits the list of components!
General requirements for bug-reports are written in Section 2 of testing guide.
All inappropriate messages will be deleted!
! | Pay attention:
— Performance should be checked with DISABLED AppVerifier and DrvVerifier tools, and logging noncritical events
— In case of 3rd party soft hang/freezing, manual process' dump is needed or full system dump, else it would be hard to find the roots of the problem
— Sometimes XPerf-logs are needed while checking performance of product.
!!! | Bug reports connected to performance problems on VirtualBox (Oracle®) are not being received[/indent]
!|ALWAYS add traces (product's .log files) to report.
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Yandex Browser (18.7.1.855) hangs and is unusable.
Kaspersky Security Cloud 20.0.0.454 (app and driver verifiers off)
Windows 10 Home: Version 1803, Build 17134.228
See link for traces and the dump from Yandex Browser (called Yandex.dmp) created using Windbg as told in the guide.
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Reproduction steps:
install product, update it
reboot OS
Actual result:
Before the first reboot, everything work fine.
after reboot, avp told me there is no hardware support of virtualization technology, and I should change a device which support hardware virtualization.
Expected Result:
hardware virtualization based protection should work fine, there should not be any alert about it.
windows10 ver1607 14393.2639 LTSB x64
KIS20.0.1.780 zh-cn
I uploaded traces and GSI6 report.
https://cloud.qainfo.ru/s/xeXjUhhQ2tumhNG
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Reproduction steps:
install the product and use process explorer tool
Actual result:
the tool shows that there is no ppl for avp.exe
Expected Result:
the toll shows ppl enabled for avp.exe
I do not know what data should provide, so, please just use the virtual image.
It is reproduced in that virtual machine.
https://drive.google.com/open?id=1yZmRnR5ZCOo41GUufz9r16M3Fg02EJT9
