Bug reports connected to the following properties of Home and Small Office products are received in this topic:

— Performance;

— Compatibility with 3rd party soft.

 

Please write in this topic only about the problems that suits the list of components!

General requirements for bug-reports are written in Section 2 of testing guide.

 

All inappropriate messages will be deleted!

 

! | Pay attention:

— Performance should be checked with DISABLED AppVerifier and DrvVerifier tools, and logging noncritical events

— In case of 3rd party soft hang/freezing, manual process' dump is needed or full system dump, else it would be hard to find the roots of the problem

— Sometimes XPerf-logs are needed while checking performance of product.

!!! | Bug reports connected to performance problems on VirtualBox (Oracle®) are not being received[/indent]

!|ALWAYS add traces (product's .log files) to report.

  • Yandex Browser (18.7.1.855) hangs and is unusable.

    Kaspersky Security Cloud 20.0.0.454 (app and driver verifiers off)

    Windows 10 Home: Version 1803, Build 17134.228

    See link for traces and the dump from Yandex Browser (called Yandex.dmp) created using Windbg as told in the guide.

  • Reproduction steps:

    install product, update it

    reboot OS

    Actual result:

    Before the first reboot, everything work fine.

    after reboot, avp told me there is no hardware support of virtualization technology, and I should change a device which support hardware virtualization.

    Expected Result:

    hardware virtualization based protection should work fine, there should not be any alert about it.

    windows10 ver1607 14393.2639  LTSB x64

    KIS20.0.1.780 zh-cn

    I uploaded traces and GSI6 report.

    https://cloud.qainfo.ru/s/xeXjUhhQ2tumhNG

  • Reproduction steps:

    install the product and use process explorer tool

    Actual result:

    the tool shows that there is no ppl for avp.exe

    Expected Result:

    the toll shows ppl enabled for avp.exe

    I do not know what data should provide, so, please just use the virtual image.

    It is reproduced in that virtual machine.

    https://drive.google.com/open?id=1yZmRnR5ZCOo41GUufz9r16M3Fg02EJT9

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