Bug reports connected to the following components of Home and Small Office products are received in this topic:
— AVZ scripts processing;
— Sending of dumps from product's GUI
— devices management and My Kaspersky;
To connect to My Kaspersky You have to create account. From product: Device management -> Connect to My Kaspersky.
Also it's possible to do it straight from My Kaspersky portal.
i| On connection to My Kaspersky your credenials will be asked (login/password), use: beta_tester/XsySNW5a6c.
!| We do not recommend You to use account created for Beta for everyday usage on released product
— Problems that are not connected any other topic.
Please write in this topic only about the problems that suits the list of components!
General requirements for bug-reports are written in Section 2 of testing guide.
All inappropriate messages will be deleted!
!|ALWAYS add traces (product's .log files) to report.
choose to save report on my computure
The zip file is created and than quickly disappeared.
The zip file is created succeed and is valid.
I upload traces and reproduce video record. Please take a look.
I tried to save report many times, and not a chance the zip file remained there for more than 1 second.
In the end of the test, I disable traces and save them myself.
- collect traces or dumps.
- Support --> Support Tools --> Send report to Technical Support.
- confirm uncheck Operation system information, check Data received for analysis.
- Select Save report to your computer. I choose to save the report to the Desktop.
- Wait for processing to the end.
You find the zip file was been created in Desktop. But Suddenly disappeared after the process of saving report finished.
zip file should be created correctly, could not be delete.
Here is the screen record video: https://cloud.qainfo.ru/s/2clvRhfDRrxmrhA Access Password: Nw2m
Traces for access password: Wv28
I uncheck the box to disable avp autorun at start up
avp service still start with OS.
Repeat above test, I find in most cases, the checkbox do not work
Exact same problem as this one, two years ago:
Windows10 14393.2670 2016LTSB x64
traces and gsi