Bug reports connected to the following components of Home and Small Office products are received in this topic:

— AVZ scripts processing;

— Sending of dumps from product's GUI

— devices management and My Kaspersky;


To connect to My Kaspersky You have to create account. From product: Device management -> Connect to My Kaspersky.
Also it's possible to do it straight from My Kaspersky portal.

i| On connection to My Kaspersky your credenials will be asked (login/password), use: beta_tester/XsySNW5a6c.

!| We do not recommend You to use account created for Beta for everyday usage on released product

— Problems that are not connected any other topic.


Please write in this topic only about the problems that suits the list of components!

General requirements for bug-reports are written in Section 2 of testing guide.


All inappropriate messages will be deleted!

!|ALWAYS add traces (product's .log files) to report.

  • Reproduction steps:

    I uncheck the box to disable avp autorun at start up


    avp service still start with OS.

    Repeat above test, I find in most cases, the checkbox do not work

    Exact same problem as this one, two years ago:


    Windows10 14393.2670 2016LTSB x64

    KIS20.0.7.895 zh-cn

    traces and gsi


  • Reproduction steps:

    1. collect traces or dumps.
    2. Support --> Support Tools --> Send report to Technical Support.
    3. confirm uncheck Operation system information, check Data received for analysis.
    4. Select Save report to your computer. I choose to save the report to the Desktop.
    5. Wait for processing to the end.

    Actual result:

    You find the zip file was been created in Desktop. But Suddenly disappeared after the process of saving report finished.

    Expected Result:

    zip file should be created correctly, could not be delete.

    Here is the screen record video: https://cloud.qainfo.ru/s/2clvRhfDRrxmrhA    Access Password: Nw2m

    Traces for access password: Wv28

  • Reproduction steps:

    Ebable traces;

    choose to save report on my computure

    Actual result:

    The zip file is created and than quickly disappeared.

    Expected Result:

    The zip file is created succeed and is valid.

    I upload traces and reproduce video record. Please take a look.


    I tried to save report many times, and not a chance the zip file remained there for more than 1 second.

    In the end of the test, I disable traces and save them myself.

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