Bug reports connected to the following components of Home and Small Office products are received in this topic:
— AVZ scripts processing;
— Sending of dumps from product's GUI
— devices management and My Kaspersky;
To connect to My Kaspersky You have to create account. From product: Device management -> Connect to My Kaspersky.
Also it's possible to do it straight from My Kaspersky portal.
i| On connection to My Kaspersky your credenials will be asked (login/password), use: beta_tester/XsySNW5a6c.
!| We do not recommend You to use account created for Beta for everyday usage on released product
— Problems that are not connected any other topic.
Please write in this topic only about the problems that suits the list of components!
General requirements for bug-reports are written in Section 2 of testing guide.
All inappropriate messages will be deleted!
!|ALWAYS add traces (product's .log files) to report.
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Reproduction steps:
I uncheck the box to disable avp autorun at start up
reboot
avp service still start with OS.
Repeat above test, I find in most cases, the checkbox do not work
Exact same problem as this one, two years ago:
https://bug.kaspersky.com/issues/3953
Windows10 14393.2670 2016LTSB x64
KIS20.0.7.895 zh-cn
traces and gsi
https://cloud.qainfo.ru/s/4Wmb0uD2y2mggMm
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Reproduction steps:
- collect traces or dumps.
- Support --> Support Tools --> Send report to Technical Support.
- confirm uncheck Operation system information, check Data received for analysis.
- Select Save report to your computer. I choose to save the report to the Desktop.
- Wait for processing to the end.
Actual result:
You find the zip file was been created in Desktop. But Suddenly disappeared after the process of saving report finished.
Expected Result:
zip file should be created correctly, could not be delete.
Here is the screen record video: https://cloud.qainfo.ru/s/2clvRhfDRrxmrhA Access Password: Nw2m
Traces for access password: Wv28
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Reproduction steps:
Ebable traces;
choose to save report on my computure
Actual result:
The zip file is created and than quickly disappeared.
Expected Result:
The zip file is created succeed and is valid.
I upload traces and reproduce video record. Please take a look.
https://cloud.qainfo.ru/s/Nj3rDVkmusUnxD6
I tried to save report many times, and not a chance the zip file remained there for more than 1 second.
In the end of the test, I disable traces and save them myself.