Bug reports connected to the following components of Home and Small Office products are received in this topic:
— Standard Windows installer tasks (install/delete, Force Update);
— Migration: KFA <-> KAV <-> KIS <-> KTS;
— Bases update.
Please write in this topic only about the problems that suits the list of components!
General requirements for bug-reports are written in Section 2 of testing guide.
All inappropriate messages will be deleted!
Cannot install latest beta (b318) on Hyper-V guest (W10 17134). Hyper-V host is also W10 17134. I'm getting Application installation error. KTS 2019 install fine on the same virtual machine.
Install logs are here:
KTS2020 should install fine on virtual machine
Windows 10 64-bit, Version 1803
KIS 18.104.22.1688 de app + drv verifier enabled
Run an update.
2 avp.exe remain after update is finished.
1 avp.exe should remain.
Windows 10 64-bit, Version 1803
KTS 22.214.171.1248 de app + drv verifier disabled
Traces set to important only
Related to the topic i posted about 2 avp.exe processes running.
I noticed the when i start up KTS there will be 2 avp.exe processes started and keep running and when i run an update a third will be started and keep running event after the update is finished.
I recorded dumps manually with 3 avp.exe processes runing and added some traces from starting KTS up and closing KTS again and starting KTS up again .
Taskmanager screenshot (hostet on imgbb.com/ibb.co)
Install KIS2020.0.0.418 en-us on win10
Installation is success, product loaded normally
OS: Windows10 Enterprise 2016LTSB 14393.2248 x64
Product Build: KIS2020.0.0.418 en-us
This OS is just newly installed, with few third party software.
but I can not install avp, I have tried twice. Got same error code.
GSI6, install logs, error screenshot
- Download beta package.
- Install on Windows 10 OS.
Kaspersky Security Connection does not install on the system.
Kaspersky Security Connection installed and successfull run on Windows 10 OS.
Installation traces: https://cloud.qainfo.ru/s/vHxqjFXDx81V6ZL
Windows 10 Pro Build 17134 EN All update KTS 126.96.36.1999
- Run command prompt.
- Run command avp.com rollback.
Command rollback completed with error code -1606287357.
Command rollback completed successful.
Windows 10 Pro Build 17763 EN All update KTS 188.8.131.524
- Download installing package 604 build.
- Run process install 604 bulid.
Services Kaspersky Anti-Virus 19.0.0 delete left system after install KTS 2020 .
Services Kaspersky Anti-Virus 19.0.0 delete after install KTS 2020.
Reproduction steps: After install SAAS, try to login to My Kaspersky account.
Actual result: It shows a message the account is wrong. My account is working fine.
Expected Result: Conect to My Kaspersky.
Windows 10 64-bit, Version 1809
KIS 184.108.40.2063 de app + drv verifier disabled
After the update the second avp.exe process, that gets started when you run an update, will keep running.
I checked several times, even after a few hours the second process was still running.
The traces are from right before the update until about 10 min. after.
No special steps...
I tried to install this new build as previous ones, after a clean uninstall of previous one and deleting EVERY TRACES in my system of Kaspersky, as always...
The installing took long, in the final window installing bar process -> it remained in 10 seconds to finish during loooog minutes, then in 5 seconds to finish long minutes... after more than 20 minutes waiting, I cancelled the installation, but still the cancelling process took long, so I had to kill manually 1 of the msi installers processes... then rebooted the system and ran again KTS2020b933 installer, after 3 or 4 reboots finally I could manage to finish the installation successfully.
Finally I also got a dump.
Traces + Installation logs (Temp 1 + Temp 2 folders) + Dump attached.