Bug reports connected to the following problems of Home and Small Office products are received in this topic:

— OS (operation system) crashes;

— crashes of KFA\KAV\KIS\KTS;

— OS freezes cause of KFA\KAV\KIS\KTS(no such problem without product);

— KFA\KAV\KIS\KTS hangings.


Please write in this topic only about the problems that suits the list of components!

General requirements for bug-reports are written in Section 2 of testing guide.


All inappropriate messages will be deleted!


i | If possible use ZIP format for dump files archives.


! | All bug reports MUST have:

— the state of AppVerifier and DrvVerifier tools (enabled/disabled);

— the name of the dump file and the path to it (priority to the ftp data8);

— all actions that lead to the problem are described;

— traces of the product.


On pruduct's dump detection please check the state of BFE service — Base Filtering Engine.

For this in cmd input command:

sc query bfe

Dump from PC with disabled BFE or from VirtualBox (Oracle®) are not being processed.

  • Reproduction steps:

    played a bit in the settings

    Actual result:

    checked some settings and when i was in reports, it crashed with SRV1

    Expected Result:

    all ok.

  • Reproduction steps: Restart Windows (11)

    Actual result: AVP pops up a message about failing to start properly last time and offers to send in a crash report. Nothing unusual seems to be found in AVP or Windows logs.

    Expected Result: No error message.

  • Reproduction steps:

    On main window delete some recommendations.

    Actual result:

    Delete some recommendations and it crashed.

    Expected Result:

    All ok.

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