4. [2020] Crashes/Dumps/BSOD

Bug reports connected to the following problems of Home and Small Office products are received in this topic:

— OS (operation system) crashes;

— crashes of KFA\KAV\KIS\KTS;

— OS freezes cause of KFA\KAV\KIS\KTS(no such problem without product);

— KFA\KAV\KIS\KTS hangings.

 

Please write in this topic only about the problems that suits the list of components!

General requirements for bug-reports are written in Section 2 of testing guide.

 

All inappropriate messages will be deleted!

 

i | If possible use ZIP format for dump files archives.

 

! | All bug reports MUST have:

— the state of AppVerifier and DrvVerifier tools (enabled/disabled);

— the name of the dump file and the path to it (priority to the ftp data8);

— all actions that lead to the problem are described;

— traces of the product.

 


On pruduct's dump detection please check the state of BFE service — Base Filtering Engine.

For this in cmd input command:

sc query bfe

Dump from PC with disabled BFE or from VirtualBox (Oracle®) are not being processed.

Subcategories


  •

    Fixed

    1

    Testing System S2 (see signature) + KTS2020 .318 + App. & Drv .Verif. disabled.

    Reproduction steps:  after system start

    Dumps: https://cloud.qainfo.ru/s/QftZLsDAg2VcvjD

  • H


    Fixed

    3

    Real system:

    Windows 10 64-bit, Version 1803

    KIS 20.0.0.318 de, normaly installed nothing changed (App. & Drv .Verif. enabled.)

    manually scan(quick scan, full scan...) setting set to high

    Reproduction steps: 

    1: unpacked a folder (https://cloud.qainfo.ru/s/DFzPbCuKcDj4YLB)  with infected files. Password: infected

    2: scanned this folder manually

    3: clicked during scan solve all problems

    4: gui hanged a moment then crashed and restarted and i got a dump file

    Actual result:

    Scan finished, all infected files were processed.

    Expected Result:

    Scan finished, all infected files were processed.


  •

    Fixed

    2

    Please excuse that traces are not enabled.

    I just run an update, than product crashed when the update procedure nearly finish.


  •

    Fixed

    1

    Testing System S2 (see signature) + KTS2020 .318 + App. & Drv .Verif. disabled.

    Reproduction steps:  during rootkit scan

    Dumps: https://cloud.qainfo.ru/s/kyAT5HhBqRyrD4n


  •

    Rejected

    3

    Windows 10 Pro Build 17134 EN All update KTS 20.0.0.318 Application Verifier and Driver Verifier OFF

    Reproduction steps:

    1. Disable Self-Defense.
    2. Unloaded products.
    3. Delete folder bases.
    4. Run product.
    5. Run update with source http://dnl-test.kaspersky-labs.com/test/ap

    Actual result:

    Run product create damps after appeared error 2789474320.

    Expected Result:

    Products start up normal mode.

    Bug


  •

    Rejected

    3

    Windows 10 Pro Build 17134 EN All update KTS 20.0.0.318 Application Verifier and Driver Verifier OFF

    Reproduction steps:

    1. Install COMODO Firewall.
    2. Block file avp.exe and avpui.exe
    3. Run product.

    Actual result:

    Run product create damp+error create damps.

    Expected Result:

    Product start up normal.

    EDIT:

    Link on archive with GUI damps.

    https://cloud.qainfo.ru/s/VFzW4RPstGBD7rh


  •

    Fixed

    1

    Windows10 RS4 17134.132 x64

    KTS20.0.0.318 en-us

    https://cloud.qainfo.ru/s/iXQwflEQlmFXGUZ


  •

    Fixed

    1

    Windows 10 Pro Build 17134 EN All update KTS 20.0.0.318 Application Verifier and Driver Verifier OFF

    Reproduction steps:

    1. Click on gear->additional->reports and quarantine->clear.

    Actual result:

    After clear report products crashes.

    Expected Result:

    Clear report lt was without falling.

  • H


    Fixed

    2

    Real system:

    Windows 10 64-bit, Version 1803

    KIS 20.0.0.318 de app + drv verifier enabled

    Traces set to important only

    Reproduction steps:

    1: ran an update this morning

    2: when update was almost finished, everything froze for a few seconds, KIS crashed and restarted

    Actual result:

    Update finished.

    Expected Result:

    Update finished.

  • H


    Fixed

    2

    Real system:

    Windows 10 64-bit, Version 1803

    KIS 20.0.0.318 de app + drv verifier enabled

    Traces set to important only

    Reproduction steps:

    Unknown

    I assume it was related to an update.

    Actual result:

    -

    Expected Result:

    -


  •

    Fixed

    1

    Windows 10 Pro Build 17134 EN All update KTS 20.0.0.318 Application Verifier and Driver Verifier OFF

    Reproduction steps:

    1. Startup system.

    Actual result:

    In time startup system appeared BSOD.

    Expected Result:

    System startup normal.


  •

    Fixed

    1

    Windows 10 Pro Build 17134 EN All update KTS 20.0.0.318 Application Verifier and Driver Verifier OFF

    Reproduction steps:

    1. Startup system.

    Actual result:

    In time startup system appeared BSOD.

    Expected Result:

    System startup normal.

  • W


    Fixed

    1

    Kaspersky Security Cloud 20.0.0.318 keeps crashing when running automatic updates.

    App and driver verifiers are off.

    Windows 10 Home, Version 1709, Build 16299.431

    I don't know which acronym under "product" corresponds to Kaspersky Security Cloud (I selected "KS").


  •

    Fixed

    1

    Reproduction steps:  Two dumps after OS waking up

    Dumps: https://cloud.qainfo.ru/s/Q9jeqEVdVUlIL6u       Access Password: C5q9

  • H


    Fixed

    1

    Real system:

    Windows 10 64-bit, Version 1803

    KTS 20.0.0.318 de app + drv verifier disabled

    Traces set to important only

    Reproduction steps:

    I clicked update and restart to install a windows update, after the computer restarted there was  a dump file there.

    Actual result:

    -

    Expected Result:

    -

  • H


    Fixed

    1

    Real system:

    Windows 10 64-bit, Version 1803

    KTS 20.0.0.318 de app + drv verifier disabled

    I used the programm Process Hacker 2

    Reproduction steps:

    1. I used Process Hacker 2 to stop the service klwtp
    2. I terminated the avp.exe process with said programm
    3. I started KTS from the desktop during the start a dump file will be written

    Actual result:

    KTS started up but created a dump klwtp service stayed stopped

    Expected Result:

    KTS starts up

    ? better error handling ?

  • H


    Fixed

    1

    Real system:

    Windows 10 64-bit, Version 1803

    KTS 20.0.0.318 de app + drv verifier disabled

    Traces set to important only

    Reproduction steps:

    I simply restarted my pc, KTS seemed to have trouble to start after the restart and crashed once or twice, i checked and found the dumps.

    Actual result:

    KTS started with some troubles/ crashes then started up.

    Expected Result:

    KTS starts normal

  • H


    Fixed

    1

    Real system:

    Windows 10 64-bit, Version 1803

    KAV 20.0.0.318 de app + drv verifier enabled

    Reproduction steps:

       1. I installed KAV

       2. I disabled selfdefense and clicked restart programm to apply setting

       3. dumps were created when KAV restarted while it crashed once or twice before starting correctly.

    Actual result:

    KAV restarted selfdefense was disabled

    Expected Result:

    KAV restarted selfdefense was disabled

  • H


    Rejected

    2

    Real system:

    Windows 10 64-bit, Version 1803

    KAV 20.0.0.318 de app + drv verifier enabled

    Used Windows Kits Application verifier (x64)

    Reproduction steps:

    1. i changed app verifier settings for avp.exe (screenshot of settings in attached archiv)
    2. restarted my pc, KAV wouldnt start, tried manualy avpui.exe started but avp.exe wouldnt start
    3. i tried to uninstall KAV, thats when the dump creation started i didnt manage to catch all dumps because some where deleted as soon they were created
    4. had to cancel programm removal since it didnt progress
    5. repeated step 3+4
    6. booted pc in safemode and changed app verifier settings for avp.exe back to normal
    7. rebooted pc got another set of dumps but KAV started normal after a while

    There might be duplicats of dumps or the same error/dump twice but i thought better more then less info.

    Also included some msi logs.

  • H


    Rejected

    5

    Real system:

    Windows 10 64-bit, Version 1803

    KAV 20.0.0.318 de app + drv verifier enabled

    Used Windows Kits Application verifier (x64)

    Reproduction steps:

    1. i turned on the low ressource simulation in the application verifier for avp.exe and avpui.exe
    2. i started up KAV and got those dumps

    Actual result:

    KAV didnt start up

    Expected Result:

    KAV starts up

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