Bug reports connected to the following problems of Home and Small Office products are received in this topic:
— OS (operation system) crashes;
— crashes of KFA\KAV\KIS\KTS;
— OS freezes cause of KFA\KAV\KIS\KTS(no such problem without product);
— KFA\KAV\KIS\KTS hangings.
Please write in this topic only about the problems that suits the list of components!
General requirements for bug-reports are written in Section 2 of testing guide.
All inappropriate messages will be deleted!
i | If possible use ZIP format for dump files archives.
! | All bug reports MUST have:
— the state of AppVerifier and DrvVerifier tools (enabled/disabled);
— the name of the dump file and the path to it (priority to the ftp data8);
— all actions that lead to the problem are described;
— traces of the product.
On pruduct's dump detection please check the state of BFE service — Base Filtering Engine.
For this in cmd input command:
sc query bfe
Dump from PC with disabled BFE or from VirtualBox (Oracle®) are not being processed.
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Testing System S2 (see signature) + KTS2020 .318 + App. & Drv .Verif. disabled.
Reproduction steps: after system start
Dumps: https://cloud.qainfo.ru/s/QftZLsDAg2VcvjD
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Real system:
Windows 10 64-bit, Version 1803
KIS 20.0.0.318 de, normaly installed nothing changed (App. & Drv .Verif. enabled.)
manually scan(quick scan, full scan...) setting set to high
Reproduction steps:
1: unpacked a folder (https://cloud.qainfo.ru/s/DFzPbCuKcDj4YLB) with infected files. Password: infected
2: scanned this folder manually
3: clicked during scan solve all problems
4: gui hanged a moment then crashed and restarted and i got a dump file
Actual result:
Scan finished, all infected files were processed.
Expected Result:
Scan finished, all infected files were processed.
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Please excuse that traces are not enabled.
I just run an update, than product crashed when the update procedure nearly finish.
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Testing System S2 (see signature) + KTS2020 .318 + App. & Drv .Verif. disabled.
Reproduction steps: during rootkit scan
Dumps: https://cloud.qainfo.ru/s/kyAT5HhBqRyrD4n
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Windows 10 Pro Build 17134 EN All update KTS 20.0.0.318 Application Verifier and Driver Verifier OFF
Reproduction steps:
- Disable Self-Defense.
- Unloaded products.
- Delete folder bases.
- Run product.
- Run update with source http://dnl-test.kaspersky-labs.com/test/ap
Actual result:
Run product create damps after appeared error 2789474320.
Expected Result:
Products start up normal mode.
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Windows 10 Pro Build 17134 EN All update KTS 20.0.0.318 Application Verifier and Driver Verifier OFF
Reproduction steps:
- Install COMODO Firewall.
- Block file avp.exe and avpui.exe
- Run product.
Actual result:
Run product create damp+error create damps.
Expected Result:
Product start up normal.
EDIT:
Link on archive with GUI damps.
https://cloud.qainfo.ru/s/VFzW4RPstGBD7rh
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Windows10 RS4 17134.132 x64
KTS20.0.0.318 en-us
https://cloud.qainfo.ru/s/iXQwflEQlmFXGUZ
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Windows 10 Pro Build 17134 EN All update KTS 20.0.0.318 Application Verifier and Driver Verifier OFF
Reproduction steps:
1. Click on gear->additional->reports and quarantine->clear.
Actual result:
After clear report products crashes.
Expected Result:
Clear report lt was without falling.
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#160 Crash during update
Fixed
Real system:
Windows 10 64-bit, Version 1803
KIS 20.0.0.318 de app + drv verifier enabled
Traces set to important only
Reproduction steps:
1: ran an update this morning
2: when update was almost finished, everything froze for a few seconds, KIS crashed and restarted
Actual result:
Update finished.
Expected Result:
Update finished.
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#173 Unknown crash
Fixed
Real system:
Windows 10 64-bit, Version 1803
KIS 20.0.0.318 de app + drv verifier enabled
Traces set to important only
Reproduction steps:
Unknown
I assume it was related to an update.
Actual result:
-
Expected Result:
-
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Windows 10 Pro Build 17134 EN All update KTS 20.0.0.318 Application Verifier and Driver Verifier OFF
Reproduction steps:
1. Startup system.
Actual result:
In time startup system appeared BSOD.
Expected Result:
System startup normal.
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Windows 10 Pro Build 17134 EN All update KTS 20.0.0.318 Application Verifier and Driver Verifier OFF
Reproduction steps:
1. Startup system.
Actual result:
In time startup system appeared BSOD.
Expected Result:
System startup normal.
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Kaspersky Security Cloud 20.0.0.318 keeps crashing when running automatic updates.
App and driver verifiers are off.
Windows 10 Home, Version 1709, Build 16299.431
I don't know which acronym under "product" corresponds to Kaspersky Security Cloud (I selected "KS").
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Reproduction steps: Two dumps after OS waking up
Dumps: https://cloud.qainfo.ru/s/Q9jeqEVdVUlIL6u Access Password: C5q9
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Real system:
Windows 10 64-bit, Version 1803
KTS 20.0.0.318 de app + drv verifier disabled
Traces set to important only
Reproduction steps:
I clicked update and restart to install a windows update, after the computer restarted there was a dump file there.
Actual result:
-
Expected Result:
-
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Real system:
Windows 10 64-bit, Version 1803
KTS 20.0.0.318 de app + drv verifier disabled
I used the programm Process Hacker 2
Reproduction steps:
- I used Process Hacker 2 to stop the service klwtp
- I terminated the avp.exe process with said programm
- I started KTS from the desktop during the start a dump file will be written
Actual result:
KTS started up but created a dump klwtp service stayed stopped
Expected Result:
KTS starts up
? better error handling ?
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#341 Dumps after restart
Fixed
Real system:
Windows 10 64-bit, Version 1803
KTS 20.0.0.318 de app + drv verifier disabled
Traces set to important only
Reproduction steps:
I simply restarted my pc, KTS seemed to have trouble to start after the restart and crashed once or twice, i checked and found the dumps.
Actual result:
KTS started with some troubles/ crashes then started up.
Expected Result:
KTS starts normal
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Real system:
Windows 10 64-bit, Version 1803
KAV 20.0.0.318 de app + drv verifier enabled
Reproduction steps:
1. I installed KAV
2. I disabled selfdefense and clicked restart programm to apply setting
3. dumps were created when KAV restarted while it crashed once or twice before starting correctly.
Actual result:
KAV restarted selfdefense was disabled
Expected Result:
KAV restarted selfdefense was disabled
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#349 Played with app verifier
Rejected
Real system:
Windows 10 64-bit, Version 1803
KAV 20.0.0.318 de app + drv verifier enabled
Used Windows Kits Application verifier (x64)
Reproduction steps:
- i changed app verifier settings for avp.exe (screenshot of settings in attached archiv)
- restarted my pc, KAV wouldnt start, tried manualy avpui.exe started but avp.exe wouldnt start
- i tried to uninstall KAV, thats when the dump creation started i didnt manage to catch all dumps because some where deleted as soon they were created
- had to cancel programm removal since it didnt progress
- repeated step 3+4
- booted pc in safemode and changed app verifier settings for avp.exe back to normal
- rebooted pc got another set of dumps but KAV started normal after a while
There might be duplicats of dumps or the same error/dump twice but i thought better more then less info.
Also included some msi logs.
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#350 Low ressource simulations dumps
Rejected
Real system:
Windows 10 64-bit, Version 1803
KAV 20.0.0.318 de app + drv verifier enabled
Used Windows Kits Application verifier (x64)
Reproduction steps:
- i turned on the low ressource simulation in the application verifier for avp.exe and avpui.exe
- i started up KAV and got those dumps
Actual result:
KAV didnt start up
Expected Result:
KAV starts up