Bug reports connected to Kaspersky Secure Connection are received in this topic.

 

Kaspersky Secure Connection (KSeC or KSDE) — desktop application which helps to provide secure connection over insecure networks f.e. when you are using public Wi-Fi in cafe or airport. Kaspersky VPN service is used for it.

 

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  • 2

    Real system:

    Windows 10 64-bit, Version 1803

    KIS 20.0.0.318 de app + drv verifier enabled

    Reproduction steps:

    I just started Kaspersky Secure Connection on the Desktop and got a KSDE-dump.

    Actual result:

    KSC didnt start.

    Expected Result:

    KSC started.

    Edit:

    After some attempts it seems only the ui process starts for a while before closing again, everytime i try to start it a dump file gets created.

    Another set of Traces+dump: https://cloud.qainfo.ru/s/HsEIKQQWnuUeytK

    Edit2:

    Rebooted the system, Kapsersky secure connection still wont start.

    Another set of traces+dump:https://cloud.qainfo.ru/s/U2xCtxDAdWFdoej

    I was able to start it up before so i am wondering where this issue is coming from.

    Edit3:

    I think the problem is caused by not existing folders, to be specific i remembered, after going through a log, that i deleted the KSDE folder under programdata\kaspersky lab\ while testing things, that should be the cause.

  • Real system:

    Windows 10 64-bit, Version 1803

    KIS 20.0.0.318 de app + drv verifier enabled

    Used Windows Kits  Application verifier (x64)

    Compatibility+Miscellaneous setting on in app verifier for ksde.exe+ksdeui.exe

    Reproduction steps:

    1. I turned on the settings in app verifier for ksde.exe and ksdeui.exe
    2. i started KSDE from the desktop and got those 2 gui dumps

    Actual result:

    KSDE started up

    Expected Result:

    KSDE started up

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