Bug reports:

— OS (operation system) crashes;

— crashes of KES;

— OS freezes cause of KES(no such problem without product);

— KES hangings.

 

Please write in this topic only about the problems that suits the list of components!

 

All inappropriate messages will be deleted!

 

i | If possible use ZIP format for dump files archives.

 

! | All bug reports MUST have:

— the state of AppVerifier and DrvVerifier tools (enabled/disabled);

— the name of the dump file and the path to it (priority to the ftp data8);

— all actions that lead to the problem are described;

— traces of the product.

 


On pruduct's dump detection please check the state of BFE service — Base Filtering Engine.

For this in cmd input command:

sc query bfe

Dump from PC with disabled BFE or from VirtualBox (Oracle®) are not being processed.

  • Reproduction steps:

    Select Protection Components -> General

    Actual result:

    The application exited(crashed).

    Expected Result:

    The General setting should be open normally.

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