Bug reports connected to the following problems of Home and Small Office products are received in this topic:

— OS (operation system) crashes;

— crashes of KFA\KAV\KIS\KTS;

— OS freezes cause of KFA\KAV\KIS\KTS(no such problem without product);

— KFA\KAV\KIS\KTS hangings.

 

Please write in this topic only about the problems that suits the list of components!

General requirements for bug-reports are written in Section 2 of testing guide.

 

All inappropriate messages will be deleted!

 

i | If possible use ZIP format for dump files archives.

 

! | All bug reports MUST have:

— the state of AppVerifier and DrvVerifier tools (enabled/disabled);

— the name of the dump file and the path to it (priority to the ftp data8);

— all actions that lead to the problem are described;

— traces of the product.

 


On pruduct's dump detection please check the state of BFE service — Base Filtering Engine.

For this in cmd input command:

sc query bfe

Dump from PC with disabled BFE or from VirtualBox (Oracle®) are not being processed.

  • Windows 10 Pro 20H1 EN All update KIS 21.4.2.189 EN Safe Mode

    Reproduction steps:

    1. Open Registry Editor.
    2. Add key MSIServer and change the value of the "Default" parameter for the section to Service.
    3. Click start->Settings->Apps->Uninstall.

    Actual result:

    In time uninstall product create a dumps and product not deleted.

    Expected Result: 

    Product uninstall successfully.

  • Reproduction steps:

    Main GUI--> Settings-->Interface -->Notification Settings-->Scan

    Actual result:

    Dump created

    Expected Result:

    open scan notification settings

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