Bug reports:

— OS (operation system) crashes;

— crashes of KES;

— OS freezes cause of KES(no such problem without product);

— KES hangings.

 

Please write in this topic only about the problems that suits the list of components!

 

All inappropriate messages will be deleted!

 

i | If possible use ZIP format for dump files archives.

 

! | All bug reports MUST have:

— the state of AppVerifier and DrvVerifier tools (enabled/disabled);

— the name of the dump file and the path to it (priority to the ftp data8);

— all actions that lead to the problem are described;

— traces of the product.

 


On pruduct's dump detection please check the state of BFE service — Base Filtering Engine.

For this in cmd input command:

sc query bfe

Dump from PC with disabled BFE or from VirtualBox (Oracle®) are not being processed.

  • Windows Server 2019 Standard Build 17763 EN All update KES 21.2.7.373 EN

    Reproduction steps:

    1. Open GUI.
    2. Left system included.

    Actual result:

    In time works product create dump.

    Expected Result: 

    Product works stability.

  • Real system:

    Windows 10 x64 2004

    Version: 19041.450

    KES 11.5.0.373 (Windows)

    Reproduction steps:

    i ran removal process for KES  to uninstall KES something started, then the BSOD happened

    Actual result:

    KES remained on system

    Expected Result:

    KES was uninstalled

    PS: If you need the full memory dump, let me know, i excluded it due to size of 32GB

  • eal system:

    Windows 10 x64 2004

    Version: 19041.450

    KES 11.5.0.373 (Windows)

    APPLICATION_FAULT_42849fd0_upgrade_settings.dll!ekaGetObjectFactory

    APPLICATION_FAULT_42849fd0_product_infrastructure.dll!ekaGetObjectFactory

    Reproduction steps:

    i ran the GSI tool during that those 2 dumps where created

  • Real system:

    Windows 10 x64 2004

    Version: 19041.450

    KES 11.5.0.373 (Windows)

    APPLICATION_FAULT_42849fd0_app_activity_monitor.dll!ekaCreateObject

    Reproduction steps:

    1. i opened the main gui
    2. settings -> Protection -> Application control
    3. under Applications from registry i clicked List of applications
    4. the dump was created

    Actual result:

    dump creation then the list was opened

    Expected Result:

    no dump

  • Real system:

    Windows 10 x64 2004

    Version: 19041.450

    KES 11.5.0.373 (Windows)

    APPLICATION_FAULT_42849fd0_app_activity_monitor.dll!Unknown

    Reproduction steps:

    not sure about the cause but i think its related to playing with application controll settings too.

  • Real system:

    Windows 10 x64 2004

    Version: 19041.450

    KES 11.5.0.373 (Windows)

    APPLICATION_FAULT_42849fd0_product_facade.dll!Unknown

    Reproduction steps:

    i tried to create a request access file for my eternal harddrive. when i clicked save (to save the file) the dump was created

    Actual result:

    no access file was save and an error occured

    Expected Result:

    access file was saved

  • Real system:

    Windows 10 x64 2004

    Version: 19041.450

    KES 11.5.0.373 (Windows)

    APPLICATION_FAULT_42849fd0_bl.ppl!Unknown

    Reproduction steps:

    i changed the quick scan settings to max and added most settings

    i started the quick scan that when the dump was created. 

    I think the dump was due to an error where KES tried to continue a scan -> Dump -> scan normaly started

    Actual result:

    KES tried to continue a scan and created a dump then the scan started normal from 0%

    Expected Result:

    Scna starts

  • Real system:

    Windows 10 x64 2004

    Version: 19041.450

    KES 11.5.0.373 (Windows)

    APPLICATION_FAULT_42849fd0_app_core_legacy.dll!Unknown

    Reproduction steps:

    i exited KES over the symbol on the bottom right waited a minute or two then restarted KES and got the dump

    I think the issue was that KES didnt properly stopped the running processes.

    Actual result:

    KES didnt close processes correctly -> didnt restart

    Expected Result:

    KES restarted

  • VMWare Worktation 15 Player:

    Windows 10 Pro 2004

    19041.508

    KES 11.5.0.491

    Reproduction steps:

    sometimes when i changed settings, file threat protection and device control in my case the gui can freeze. I had two cases where the gui froze and i could kill the process because it wasnt responding.

    Actual result:

    GUI froze setting changes where saved

    Expected Result:

    setting changes where saved

    second traces example: https://cloud.qainfo.ru/s/HbrA6NkrnJfdYFH

  • VMWare Worktation 15 Player:

    Windows 10 Pro 2004

    19041.508

    KES 11.5.0.491

    APPLICATION_FAULT_42849fd0_traffic_processing.dll!Unknown

    Reproduction steps:

    every time i start KES in my virtual machine i get this dump

    second example: https://cloud.qainfo.ru/s/qAOKuZ7LPfaf9Os

  • VMWare Worktation 15 Player:

    Windows 10 Enterprise 2004

    19041.508

    KES 11.5.0.536

    APPLICATION_HANG_c0000194_avp.exe!mainEECStartup

    Reproduction steps:

    i set up KES vs Malware.

    1. I turned off file threat protection and HIPS.
    2. i unpacked the malware and started all malware files
    3. during that the running KES parts started to detect several of the malware.
    4. The virtual system started to slow and hang here and there i think thats when the dump was created
    5. then it suddenly was running normal again i finished starting all malware files
    6. i did the recommended disinfection process.

    Actual result:

    KES crashed and restarted and continued to process the malware it found

    Expected Result:

    no crash

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