Bug reports:
— OS (operation system) crashes;
— crashes of KES;
— OS freezes cause of KES(no such problem without product);
— KES hangings.
Please write in this topic only about the problems that suits the list of components!
All inappropriate messages will be deleted!
i | If possible use ZIP format for dump files archives.
! | All bug reports MUST have:
— the state of AppVerifier and DrvVerifier tools (enabled/disabled);
— the name of the dump file and the path to it (priority to the ftp data8);
— all actions that lead to the problem are described;
— traces of the product.
On pruduct's dump detection please check the state of BFE service — Base Filtering Engine.
For this in cmd input command:
sc query bfe
Dump from PC with disabled BFE or from VirtualBox (Oracle®) are not being processed.
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VMWare Worktation 15 Player:
Windows 10 Enterprise 2004
19041.508
KES 11.5.0.536
APPLICATION_HANG_c0000194_avp.exe!mainEECStartup
Reproduction steps:
i set up KES vs Malware.
- I turned off file threat protection and HIPS.
- i unpacked the malware and started all malware files
- during that the running KES parts started to detect several of the malware.
- The virtual system started to slow and hang here and there i think thats when the dump was created
- then it suddenly was running normal again i finished starting all malware files
- i did the recommended disinfection process.
Actual result:
KES crashed and restarted and continued to process the malware it found
Expected Result:
no crash
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#2807 dump after every start of KES
Rejected
VMWare Worktation 15 Player:
Windows 10 Pro 2004
19041.508
KES 11.5.0.491
APPLICATION_FAULT_42849fd0_traffic_processing.dll!Unknown
Reproduction steps:
every time i start KES in my virtual machine i get this dump
second example: https://cloud.qainfo.ru/s/qAOKuZ7LPfaf9Os
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VMWare Worktation 15 Player:
Windows 10 Pro 2004
19041.508
KES 11.5.0.491
Reproduction steps:
sometimes when i changed settings, file threat protection and device control in my case the gui can freeze. I had two cases where the gui froze and i could kill the process because it wasnt responding.
Actual result:
GUI froze setting changes where saved
Expected Result:
setting changes where saved
second traces example: https://cloud.qainfo.ru/s/HbrA6NkrnJfdYFH
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Real system:
Windows 10 x64 2004
Version: 19041.450
KES 11.5.0.373 (Windows)
APPLICATION_FAULT_42849fd0_app_core_legacy.dll!Unknown
Reproduction steps:
i exited KES over the symbol on the bottom right waited a minute or two then restarted KES and got the dump
I think the issue was that KES didnt properly stopped the running processes.
Actual result:
KES didnt close processes correctly -> didnt restart
Expected Result:
KES restarted
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#2696 dump when i started quick scan
Rejected
Real system:
Windows 10 x64 2004
Version: 19041.450
KES 11.5.0.373 (Windows)
APPLICATION_FAULT_42849fd0_bl.ppl!Unknown
Reproduction steps:
i changed the quick scan settings to max and added most settings
i started the quick scan that when the dump was created.
I think the dump was due to an error where KES tried to continue a scan -> Dump -> scan normaly started
Actual result:
KES tried to continue a scan and created a dump then the scan started normal from 0%
Expected Result:
Scna starts
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Real system:
Windows 10 x64 2004
Version: 19041.450
KES 11.5.0.373 (Windows)
APPLICATION_FAULT_42849fd0_product_facade.dll!Unknown
Reproduction steps:
i tried to create a request access file for my eternal harddrive. when i clicked save (to save the file) the dump was created
Actual result:
no access file was save and an error occured
Expected Result:
access file was saved
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#2692 not sure dump
Rejected
Real system:
Windows 10 x64 2004
Version: 19041.450
KES 11.5.0.373 (Windows)
APPLICATION_FAULT_42849fd0_app_activity_monitor.dll!Unknown
Reproduction steps:
not sure about the cause but i think its related to playing with application controll settings too.
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Real system:
Windows 10 x64 2004
Version: 19041.450
KES 11.5.0.373 (Windows)
APPLICATION_FAULT_42849fd0_app_activity_monitor.dll!ekaCreateObject
Reproduction steps:
- i opened the main gui
- settings -> Protection -> Application control
- under Applications from registry i clicked List of applications
- the dump was created
Actual result:
dump creation then the list was opened
Expected Result:
no dump
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eal system:
Windows 10 x64 2004
Version: 19041.450
KES 11.5.0.373 (Windows)
APPLICATION_FAULT_42849fd0_upgrade_settings.dll!ekaGetObjectFactory
APPLICATION_FAULT_42849fd0_product_infrastructure.dll!ekaGetObjectFactory
Reproduction steps:
i ran the GSI tool during that those 2 dumps where created
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#2678 BSOD during uninstallation
Rejected
Real system:
Windows 10 x64 2004
Version: 19041.450
KES 11.5.0.373 (Windows)
Reproduction steps:
i ran removal process for KES to uninstall KES something started, then the BSOD happened
Actual result:
KES remained on system
Expected Result:
KES was uninstalled
PS: If you need the full memory dump, let me know, i excluded it due to size of 32GB
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Windows Server 2019 Standard Build 17763 EN All update KES 21.2.7.373 EN
Reproduction steps:
- Open GUI.
- Left system included.
Actual result:
In time works product create dump.
Expected Result:
Product works stability.