Bug reports connected to the following problems of Home and Small Office products are received in this topic:

— OS (operation system) crashes;

— crashes of KFA\KAV\KIS\KTS;

— OS freezes cause of KFA\KAV\KIS\KTS(no such problem without product);

— KFA\KAV\KIS\KTS hangings.

 

Please write in this topic only about the problems that suits the list of components!

General requirements for bug-reports are written in Section 2 of testing guide.

 

All inappropriate messages will be deleted!

 

i | If possible use ZIP format for dump files archives.

 

! | All bug reports MUST have:

— the state of AppVerifier and DrvVerifier tools (enabled/disabled);

— the name of the dump file and the path to it (priority to the ftp data8);

— all actions that lead to the problem are described;

— traces of the product.

 


On pruduct's dump detection please check the state of BFE service — Base Filtering Engine.

For this in cmd input command:

sc query bfe

Dump from PC with disabled BFE or from VirtualBox (Oracle®) are not being processed.

  • Reproduction steps:

    unknown

    Actual result:

    happen

    Expected Result:

    no happen

  • Windows Server 2019 Standard Build 17763 EN All update KSOS 21.2.7.373 EN Application Verifier and Driver Verifier ON

    Reproduction steps:

    1. Click More Tools
    2. Run Unused Data Cleaner->Privacy Cleaner->Browser Configuration->Microsoft Windows Troubleshooting.
    3. Run Full Scan->Quick Scan->Selective Scan

    Actual result:

    After unloading product crashes.

    Expected Result: 

    Product unloading without crashes.

  • Reproduction steps:

    i clicked in the main GUI -> Info solve problem to solve a detected eicar problem

    i got the dump

  • Windows Server 2019 Standard Build 17763 EN All update KSOS 21.2.7.373 EN Application Verifier and Driver Verifier ON

    Reproduction steps:

    1. Click Start->Apps->Uninstall KSOS.
    2. Delete folder from threats.
    3. Open GUI.
    4. In general GUI click Details click process all.

    Actual result:

    Product hags and generate dumps.

    Expected Result: 

    Threats process successful.

  • Reproduction steps:

    No special steps to reproduce, just go to this new feature, start the process and after a few seconds GUI crashes... 

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