Bug reports connected to the following problems of Home and Small Office products are received in this topic:
— OS (operation system) crashes;
— crashes of KFA\KAV\KIS\KTS;
— OS freezes cause of KFA\KAV\KIS\KTS(no such problem without product);
— KFA\KAV\KIS\KTS hangings.
Please write in this topic only about the problems that suits the list of components!
General requirements for bug-reports are written in Section 2 of testing guide.
All inappropriate messages will be deleted!
i | If possible use ZIP format for dump files archives.
! | All bug reports MUST have:
— the state of AppVerifier and DrvVerifier tools (enabled/disabled);
— the name of the dump file and the path to it (priority to the ftp data8);
— all actions that lead to the problem are described;
— traces of the product.
On pruduct's dump detection please check the state of BFE service — Base Filtering Engine.
For this in cmd input command:
sc query bfe
Dump from PC with disabled BFE or from VirtualBox (Oracle®) are not being processed.
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Reproduction steps:
No special steps to reproduce, just go to this new feature, start the process and after a few seconds GUI crashes...
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Windows Server 2019 Standard Build 17763 EN All update KSOS 21.2.7.373 EN Application Verifier and Driver Verifier ON
Reproduction steps:
- Click Start->Apps->Uninstall KSOS.
- Delete folder from threats.
- Open GUI.
- In general GUI click Details click process all.
Actual result:
Product hags and generate dumps.
Expected Result:
Threats process successful.
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Reproduction steps:
i clicked in the main GUI -> Info solve problem to solve a detected eicar problem
i got the dump
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Windows Server 2019 Standard Build 17763 EN All update KSOS 21.2.7.373 EN Application Verifier and Driver Verifier ON
Reproduction steps:
- Click More Tools
- Run Unused Data Cleaner->Privacy Cleaner->Browser Configuration->Microsoft Windows Troubleshooting.
- Run Full Scan->Quick Scan->Selective Scan.
Actual result:
After unloading product crashes.
Expected Result:
Product unloading without crashes.
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Reproduction steps:
unknown
Actual result:
happen
Expected Result:
no happen