Bug reports connected to the following components of Home and Small Office products are received in this topic:

— AVZ scripts processing;

— Sending of dumps from product's GUI

— devices management and My Kaspersky;

 

To connect to My Kaspersky You have to create account. From product: Device management -> Connect to My Kaspersky.
Also it's possible to do it straight from My Kaspersky portal.


i| On connection to My Kaspersky your credenials will be asked (login/password), use: beta_tester/XsySNW5a6c.

!| We do not recommend You to use account created for Beta for everyday usage on released product

— Problems that are not connected any other topic.

 

Please write in this topic only about the problems that suits the list of components!

General requirements for bug-reports are written in Section 2 of testing guide.

 

All inappropriate messages will be deleted!

!|ALWAYS add traces (product's .log files) to report.

  • Windows 10 Pro Build 19041 EN All update KTS 21.1.2.271 EN

    Reproduction steps:

    1. Install product 
    2. Click More tools->Cloud Protection.

    Actual result:

    No connection with servers KSN.

    Expected Result:

    Servers KSN working normal mode.

    Log product.

    Install log.

    P.S Checking DNS servers internet provider Vodafone Ukraine.

  • Reproduction steps:

    Collect logs, then end, delete logs (as shown in this video: https://c-t.work/s/86ecc0200a9b4f  )

    Actual result:

    An error occurred

    Expected Result:

    No error

  • Reproduction steps:

    Go to "My Kaspersky", enter the mailbox, click enter

    Actual result:

    Can't go to the next step

    Expected Result:

    Go to the next step

  • Reproduction steps:

    Click "My Kaspersky" and click the login button

    Actual result:

    There is no prompt at the input box.

    Expected Result:

    The user should be prompted to enter an email address at the input box.

  • Reproduction steps:

    Collect logs, save logs to computer

    Actual result:

    The log displayed in the application no longer exists.(Click Delete all logs to show that the deletion has failed.)

    Expected Result:

    In the application directory, the log still exists

  • Reproduction steps: Kaspersky > Settings > Network attack blocker. I tried here turn on new feature MAC spoofing protection.

    Actual result: turn on and click save. Go back from settings attack blocker and again enter to these settings for check and it is unsaved. Can not turn on and save.

    Expected Result: When i enabled and click save button, must be turned on and saved.

  • Reproduction steps:

    Support-Support Tools-Start Tracking (There is a certain probability that the problem will occur)

    Actual result:

    After clicking Start Tracking, the icon does not turn gray and there is no stop icon on the right, but the tracking has actually started, and it can be displayed correctly after closing the window and reentering.

    Expected Result:

    After clicking start tracking, the gray non-clickable "start tracking" icon is displayed correctly, and a clickable stop button is generated on the right.

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