Real PC:

Windows 10 64-bit Version 2004

Build 19041.329

KTS 21.1.13.435

Reproduction steps:

not sure what triggered this, a short while after reproducing this https://eap.kaspersky.com/topic/2502/dump-during-custom-scan-when-clicking-customscan-settings

i opened netflix in microsoft chromium edge to watch something when the bluescreen happened

Real PC:

Windows 10 64-bit Version 2004

Build 19041.329

KTS 21.1.13.435

Reproduction steps:

i ran a custom scan of my testmalware folder.

when i switch to settings -> scans and click the custom scan setting the dump gets created.

Breakpoint dumps from reproduction of https://eap.kaspersky.com/topic/2460/dumps-crashes-while-playing-with-malware-on-external-drive included

Actual result:

dump was created, scan continued custom scan settings opened

Expected Result:

custom scan settings opened

Reproduction steps:

unknown

Actual result:

Crash

Expected Result:

Do not crash

Real PC:

Windows 10 64-bit Version 2004

Build 19041.264

KTS 21.1.10.361

um:breakpoint_avrf_80000003_qscan.kdl.f0fdc2cdf0d1b6a10fda4fdbc3bec9ca_0!unknown

um:application_fault_avrf_edef9f2d_instrumental_services.dll!unknown

um:null_class_ptr_write_avrf_c0000005_ipm_service.dll!ekagetobjectfactory

Reproduction steps:

i loaded up a couple testmalware files turned programmcontroll an file-av back on scaned the folder with the malware (on my external harddrive).

KTS wanted to run a disinfect scan i chose run scan without reboot.

The disinfect block that blocks starting files was annoying so i turned off my external harddrive where the testmalware is located.

Thats when the dumps and crashes started. 

Actual result:

KTS started to create dumps then crashed after turning off the external harddrive with the malware

Expected Result:

scan gets canceled due to missing file location.

Real PC:

Windows 10 64-bit Version 2004

Build 19041.264

KTS 21.1.10.361

um:application_fault_avrf_8d7ca422_bl.dll!unknown

Reproduction steps:

i turn on my external harddrive when it connects the dump gets created

Reproduction steps:

unknown

Actual result:

occur

Expected Result:

Does not happen

Windows 10 Pro Build 19041 EN All update KTS 21.1.10.361 EN Safe Mode

Reproduction steps:

1. Launched system in safe mode.
2. Launched the product. 

Actual result:

In time launch product create dumps and unloading.

Expected Result:

Product launched without crashes.

Windows 10 Pro Build 19041 EN All update KTS 21.1.10.361 EN Application Verifier and Driver Verifier ON

Reproduction steps:

1. Run Update Anti-Virus->Full Scan->Quick Scan->Scan from Context Menu->Idle Scan->Vulnerability Scan
2. Run 350 can from Context Menu.

Actual result:

Product crashes after launch 351 task Scan from Context Menu.

Expected Result: 

Product and works.

Windows 10 Pro Build 19041 EN All update KTS 21.1.10.361 EN Application Verifier and Driver Verifier ON

Reproduction steps:

1. Run Update Anti-Virus->Full Scan->Quick Scan->Scan from Context Menu->Idle Scan->More Tools->Software Update->Vulnerability Scan->PC Cleaner->Unsed Data Cleaner->Privacy Cleaner->Browser Configuration->Microsoft Windows Troubleshooting.
2. Run all task on 8 hours.

Actual result:

In time scan product crashes.

Expected Result: 

Scan complete without crashes.

Windows 10 Pro Build 19041 EN All update KTS 21.1.10.361 EN Application Verifier and Driver Verifier ON

Reproduction steps:

1. Click to Backup and Restore.
2. Create 102 task.
3. Run all task on 8 hours.

Actual result:

Product crashes in time implementation task.

Expected Result: 

All task backup complete without dumps.

Windows 10 Pro Build 19041 EN All update KTS 21.1.10.361 EN Application Verifier and Driver Verifier ON

Reproduction steps:

1. Click to Backup and Restore.
2. Create 87 task.
3. Unloading product.

Actual result:

Product crashes after unloading.

Expected Result: 

Product unloading without crashes.

Reproduction steps:

Opened FileAV Settings -> went to Scan files of Microsoft Office setting and got a crash...

Reproduction steps:

started my laptop and found a SRV1-dump

Actual result:

it wrotes a dump

Expected Result:

all is fine

Real PC:

Windows 10 64-bit Version 2004

Build 19041.207

KTS 21.1.7.271

um:application_fault_avrf_5555760b_bl.dll!unknown

Reproduction steps:

1. I opened KTS

2. Clicked on my kaspersky

3. entered my account and connected

4. while it connected the dump was created

I was testing/watching the myKaspersky device section to test the new functionatlity and look, might be related to the issue.

Actual result:

Dump was created during the establishing of the connection -> My kaspersky succesful connected

Expected Result:

no dump

Reproduction steps:

AVP do database update automaticlly --> crash suddenly.

Actual result:

Crash and restart itself. KIS convert to KFA and report License problem and ask for database updating.

Expected Result:

No crash.

Real PC:

Windows 10 64-bit Version 2004

Build 19041.207

KTS 21.1.7.271

um:application_fault_avrf_beaeb9f2_bl.dll!unknown

Reproduction steps:

Sadly dont know, found it in the afternoon and the dump was from the morning. I did surf in microsoft edge chromium, used nord vpn some time and played guild wars 2 today. Thats what i could think of.

Reproduction steps:

Create a folder in C:\new folder

right click it and select 'scan for virus.'

avp crash and reload it self.

Actual result:

avp crash

Expected Result:

scan can be done successful.

I am not sure that the reason for crash maybe is the same as #2342.

Real PC:

Windows 10 64-bit Version 2004

Build 19041.207

KTS 21.1.7.271

um:invalid_pointer_read_avrf_c0000005_klavasyswatch.dll.eddce5e0b7c6774ea79bd12a13c19e60_0!gettracer

Already reported i think but just to be sure

Reproduction steps:

Started pc today then KTS started crashing due to that issue. Disabling system watcher fixes the issue i think.

Actual result:

Crash.... Crash

Expected Result:

No crash

Windows 10 Pro Build 19041 EN All update KTS 21.1.2.271 EN Application Verifier and Driver Verifier ON

Reproduction steps:

1. Connect USB.
2. Install Driver.
3. Open Control Panel->Network and Sharing->Change adapter settings->Properties->Select Internet Protocol Version 4.
4. Change DNS settings.
5. Save settings.
6. Reconnect USB modem.

Actual result:

In time reconnect usb modem product crashes.

Expected Result:

Reconnect Going on without crashes product.

Reproduction steps:

Settings-Protection-Web Anti-Virus-Operation when a threat is detected

The selection box is unresponsive, click repeatedly to prevent downloading, and then repeatedly crash.

Actual result:

1.Can't switch, and Kaba flashed back and crashed a few times more; Can switch, but click to save Kaba crashed and flashed back; Not crashed but can't switch

2.After the Kaba crashes and crashes, there is a problem with the license and it needs to update the database file up to 100MB

3.Protection is disabled due to licensing issues

4.There is a very low probability of starting tracking flashback, only 1 time because of flashback, so no log is recorded.

Expected Result:

The application can switch normally