Bug reports connected to the following problems of Home and Small Office products are received in this topic:
— OS (operation system) crashes;
— crashes of KFA\KAV\KIS\KTS;
— OS freezes cause of KFA\KAV\KIS\KTS(no such problem without product);
— KFA\KAV\KIS\KTS hangings.
Please write in this topic only about the problems that suits the list of components!
General requirements for bug-reports are written in Section 2 of testing guide.
All inappropriate messages will be deleted!
i | If possible use ZIP format for dump files archives.
! | All bug reports MUST have:
— the state of AppVerifier and DrvVerifier tools (enabled/disabled);
— the name of the dump file and the path to it (priority to the ftp data8);
— all actions that lead to the problem are described;
— traces of the product.
On pruduct's dump detection please check the state of BFE service — Base Filtering Engine.
For this in cmd input command:
sc query bfe
Dump from PC with disabled BFE or from VirtualBox (Oracle®) are not being processed.
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Reproduction steps:
No special steps, just selected a folder with some malware samples -> Scan for viruses
Actual result:
Got a GUI crash and product auto restarted...
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Windows 10 Pro Build 19041 EN All update KTS 21.1.2.271 EN Application Verifier and Driver Verifier ON
Reproduction steps:
- Loading product.
Actual result:
In time loading create dump.
Expected Result:
Product loading without crashes.
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Windows 10 Pro Build 19041 EN All update KTS 21.1.2.271 EN Application Verifier and Driver Verifier ON
Reproduction steps:
- Click to Support->Support Tools.
- Click to button stop record traces.
Actual result:
After completed record traces product crashes.
Expected Result:
After disable recorded traces product normal.
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Windows 10 Pro Build 19041 EN All update KTS 21.1.2.271 EN Application Verifier and Driver Verifier ON
Reproduction steps:
- Run Full Scan->Quick Scan->Selective Scan.
- Open This PC and run scan Local disk C two time.
Actual result:
After run Selective Scan product crashes.
Expected Result:
Task scan completed without crashes.
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Reproduction steps:
unknown
Actual result:
No prompt
Expected Result:
Prompt
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Reproduction steps:
No special steps, just got while surfing and opening Wire Messenger client.
Actual result:
Got product crash...
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#2355 Crash during GSI scan
Rejected
Real PC:
Windows 10 64-bit Version 2004
Build 19041.207
KTS 21.1.7.271
Reproduction steps:
I ran a gsi scan, i think when the scan was done or around the end the crash happened
Actual result:
KTS crashed and restarted
Expected Result:
no crash
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Kaspersky Security Cloud 21.1.7.271 was working okay at first but after a day or two started repeatedly crashing.
Application and driver verifiers are off.
Windows 10 Home 1903, build 18362.778
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Reproduction steps:
Settings-Protection-Web Anti-Virus-Operation when a threat is detected
The selection box is unresponsive, click repeatedly to prevent downloading, and then repeatedly crash.
Actual result:
1.Can't switch, and Kaba flashed back and crashed a few times more; Can switch, but click to save Kaba crashed and flashed back; Not crashed but can't switch
2.After the Kaba crashes and crashes, there is a problem with the license and it needs to update the database file up to 100MB
3.Protection is disabled due to licensing issues
4.There is a very low probability of starting tracking flashback, only 1 time because of flashback, so no log is recorded.
Expected Result:
The application can switch normally
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Windows 10 Pro Build 19041 EN All update KTS 21.1.2.271 EN Application Verifier and Driver Verifier ON
Reproduction steps:
- Connect USB.
- Install Driver.
- Open Control Panel->Network and Sharing->Change adapter settings->Properties->Select Internet Protocol Version 4.
- Change DNS settings.
- Save settings.
- Reconnect USB modem.
Actual result:
In time reconnect usb modem product crashes.
Expected Result:
Reconnect Going on without crashes product.
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Real PC:
Windows 10 64-bit Version 2004
Build 19041.207
KTS 21.1.7.271
um:invalid_pointer_read_avrf_c0000005_klavasyswatch.dll.eddce5e0b7c6774ea79bd12a13c19e60_0!gettracer
Already reported i think but just to be sure
Reproduction steps:
Started pc today then KTS started crashing due to that issue. Disabling system watcher fixes the issue i think.
Actual result:
Crash.... Crash
Expected Result:
No crash
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Reproduction steps:
Create a folder in C:\new folder
right click it and select 'scan for virus.'
avp crash and reload it self.
Actual result:
avp crash
Expected Result:
scan can be done successful.
I am not sure that the reason for crash maybe is the same as #2342.
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#2402 unknown cause dump
Rejected
Real PC:
Windows 10 64-bit Version 2004
Build 19041.207
KTS 21.1.7.271
um:application_fault_avrf_beaeb9f2_bl.dll!unknown
Reproduction steps:
Sadly dont know, found it in the afternoon and the dump was from the morning. I did surf in microsoft edge chromium, used nord vpn some time and played guild wars 2 today. Thats what i could think of.
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Reproduction steps:
AVP do database update automaticlly --> crash suddenly.
Actual result:
Crash and restart itself. KIS convert to KFA and report License problem and ask for database updating.
Expected Result:
No crash.
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Real PC:
Windows 10 64-bit Version 2004
Build 19041.207
KTS 21.1.7.271
um:application_fault_avrf_5555760b_bl.dll!unknown
Reproduction steps:
1. I opened KTS
2. Clicked on my kaspersky
3. entered my account and connected
4. while it connected the dump was created
I was testing/watching the myKaspersky device section to test the new functionatlity and look, might be related to the issue.
Actual result:
Dump was created during the establishing of the connection -> My kaspersky succesful connected
Expected Result:
no dump
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#2405 unknown SRV1 dump
Rejected
Reproduction steps:
started my laptop and found a SRV1-dump
Actual result:
it wrotes a dump
Expected Result:
all is fine
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Reproduction steps:
Opened FileAV Settings -> went to Scan files of Microsoft Office setting and got a crash...
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Windows 10 Pro Build 19041 EN All update KTS 21.1.10.361 EN Application Verifier and Driver Verifier ON
Reproduction steps:
- Click to Backup and Restore.
- Create 87 task.
- Unloading product.
Actual result:
Product crashes after unloading.
Expected Result:
Product unloading without crashes.
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Windows 10 Pro Build 19041 EN All update KTS 21.1.10.361 EN Application Verifier and Driver Verifier ON
Reproduction steps:
- Click to Backup and Restore.
- Create 102 task.
- Run all task on 8 hours.
Actual result:
Product crashes in time implementation task.
Expected Result:
All task backup complete without dumps.
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Windows 10 Pro Build 19041 EN All update KTS 21.1.10.361 EN Application Verifier and Driver Verifier ON
Reproduction steps:
- Run Update Anti-Virus->Full Scan->Quick Scan->Scan from Context Menu->Idle Scan->More Tools->Software Update->Vulnerability Scan->PC Cleaner->Unsed Data Cleaner->Privacy Cleaner->Browser Configuration->Microsoft Windows Troubleshooting.
- Run all task on 8 hours.
Actual result:
In time scan product crashes.
Expected Result:
Scan complete without crashes.