Bug reports connected to the following components of Home and Small Office products are received in this topic:

— Safe Money (SM);

— Virtual keyboard (VK)

— Secure keyboard (SK)


i | Please note that in products KFA\KAV only component «Virtual keyboard» is avaliable.


Please write in this topic only about the problems that suits the list of components!

General requirements for bug-reports are written in Section 2 of testing guide.


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  • Reproduction steps:

    This is divided into two stepsIn the first step, you can right click on the Kaspersky tray icon, go to the tool column, select the startup screen keyboard, try to click the interface with the mouse, and try to move it, you will find that it does not follow the mouse.It will only teleport to where the mouse stays last.The second step, open the Kaspersky application, click on more tools, open the on-screen keyboard, you will find that at this point, tap and hold the on-screen keyboard and try to move it, you will find it will move with the movement of the mouse.

    Actual result:

    The screen keyboard does not move with the movement of the mouse

    Expected Result:

    The screen keyboard moves with the movement of the mouse

  • Reproduction steps:

    See the video for the specific recurring process: https://drive.google.com/open?id=1pS1SQK4AJ1rpxyvZg8pcMDKiol5uM97-

    Briefly introduce, my system sets the default browser is the edge browser, Kaspersky's secure payment switching browser is also set as the default browser, but after I enter the payment website, I switched to the Internet Explorer browser.

    Actual result:

    Switch to Internet Explorer

    Expected Result:

    Switch to Microsoft Edge

  • Real PC:

    Windows 10 x64 18362.356

    KTS app+drv ver. on

    Reproduction steps:

    I was doing some banking in the secured browser(Firefox) when the secure data input function/part crashed.

    Windbg detected an error but due to the browser protection it wasnt able to read the memory and the virtual keyboard icon disappered, thats how i noticed.

    It happened again later when i was just typing something on a website in the secure browser.

    Traces attached, the problem should occure near the end of the traces.

  • Reproduction steps:

    Open the on-screen keyboard and move the mouse pointer over the screen keyboard at about the same speed. You will notice that the mouse's movement speed sometimes suddenly slows down and then suddenly increases.

    Actual result:

    There is a problem with the speed of the mouse moving within the on-screen keyboard.

    Expected Result:

    Move at normal speed

    I recorded a video to describe this problem: https://cloud.qainfo.ru/s/IU3AUNa73iM0iYp

  • Reproduction steps:

    Open a payment URL and go into a protected browser, specific issues and the process of recurring, I recorded a video presentation: https://cloud.qainfo.ru/s/0Arsg3uh1t0JZaF

    Actual result:

    Prompt me "The operating system update is not installed"

    Expected Result:

    Because I have installed all operating system updates, the application should not prompt me "The operating system update is not installed"

    GSI download address: https://cloud.qainfo.ru/s/Dr9Jelrm7MeEyiP

    Trace download address: https://cloud.qainfo.ru/s/o2G0jD2Yte9gjm6

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