Bug reports connected to the following components of Home and Small Office products are received in this topic:
— Safe Money (SM);
— Virtual keyboard (VK)
— Secure keyboard (SK)
i | Please note that in products KFA\KAV only component «Virtual keyboard» is avaliable.
Please write in this topic only about the problems that suits the list of components!
General requirements for bug-reports are written in Section 2 of testing guide.
All inappropriate messages will be deleted!
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Reproduction steps:
No special steps, just added my bank URL and start the SM session...
Actual result:
In FF I get: Content Encoding Error...
In Chrome & Edge Chromium I get blank page.
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Reproduction steps:
Specific reproduction process and trace, I put it in the network disk, download address: https://c-t.work/s/b8e735d9a2e049
Actual result:
The displayed URL is: https://alipay.com/
Expected Result:
The URL that should be displayed is: https://www.alipay.com/
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#2218 In a secure browser, you can successfully report a problem without filling in any text.
Rejected
Reproduction steps:
Use a secure browser to access the payment website and click the "Report a Problem" button.
Specific reproduction process and trace, I put in the network disk, download address: https://c-t.work/s/4234ee76b64b4c
Actual result:
Report successfully sent.
Expected Result:
Couldn't send.
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Reproduction steps:
Specific reproduction process and trace, I put in the network disk, download address: https://c-t.work/s/005e0c7de54846
Actual result:
There is no change in the tray.
Expected Result:
Changes have been made in the application interface, so they should also be changed in the tray.
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Reproduction steps:
Specific reproduction process and trace, I put in the network disk, download address: https://c-t.work/s/d4080d6255f04b
Actual result:
The size of the text box when adding a website is smaller than the size of the text box when modifying a website.
Expected Result:
Both should be the same.
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Reproduction steps:
Specific reproduction process and trace, I put in the network disk, download address: https://c-t.work/s/f6d2c69309b34b
Actual result:
Two URLs are shown.
Expected Result:
Show only one URL.
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Reproduction steps:
Specific reproduction process and trace, I put in the network disk, download address: https://c-t.work/s/d4d9ca07cd3e4a
Actual result:
Success feedback.
Expected Result:
The application should prompt the user to fill in the feedback or the "send" button closes.
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Reproduction steps:
Using a secure browser (selected as chrome) to enter an online payment website (alipay.com), prompting me that the certificate verification service is unavailable, and I cannot enter the website normally.
Screenshots and traces are placed in the network disk, please download in time, download address: https://c-t.work/s/c7306d87634041
Actual result:
Unable to enter online payment website normally.
Expected Result:
Enter the online payment website normally.
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Real PC:
Windows 10 x64 18363.476
KIS 21.0.29.1036 app+drv ver. on
Standard Browser: Firefox
Reproduction steps:
- Open general Kaspersky GUI
- go to safe money tab
- got to settings of a site like paypal.com
- change settings for example from dont run safe browser to run safe browser
- restart Kaspersky
- Settings of the site are back to previous unchanged settings
For traces i several times changed settings and restarted KTS.
Actual result:
Changes in settings of website in the safe money tab DONT get saved.
Expected Result:
Changes in settings of website in the safe money tab get saved.
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Real PC:
Windows 10 x64 18362.449
KTS 21.0.29.1036 app+drv ver. off / debugging feature deactivated
Standard Browser: Firefox
Reproduction steps:
- Go to the safe money tab in the gui
- click on in my case paypal.com in the gui to open it in the safe browser
- after a few seconds a window appears saying: In order to open a new window in firefox i have to close down firefox(Firefox isnt running)
- i click close firefox
- Step 3 happens again
Traces from short before testing safe money until shortly after.
Known dump at the end of traces left out.
Actual result:
Safe money Browser is not opening
Expected Result:
Paypal.com opens in the secured browser(Firefox in my case)
EDIT: Also not working with Google Chrome, traces: https://cloud.qainfo.ru/s/quXZbWgkcXcpzDJ
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Reproduction steps:
Open a payment URL and go into a protected browser, specific issues and the process of recurring, I recorded a video presentation: https://cloud.qainfo.ru/s/0Arsg3uh1t0JZaF
Actual result:
Prompt me "The operating system update is not installed"
Expected Result:
Because I have installed all operating system updates, the application should not prompt me "The operating system update is not installed"
GSI download address: https://cloud.qainfo.ru/s/Dr9Jelrm7MeEyiP
Trace download address: https://cloud.qainfo.ru/s/o2G0jD2Yte9gjm6
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Reproduction steps:
Open the on-screen keyboard and move the mouse pointer over the screen keyboard at about the same speed. You will notice that the mouse's movement speed sometimes suddenly slows down and then suddenly increases.
Actual result:
There is a problem with the speed of the mouse moving within the on-screen keyboard.
Expected Result:
Move at normal speed
I recorded a video to describe this problem: https://cloud.qainfo.ru/s/IU3AUNa73iM0iYp
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Real PC:
Windows 10 x64 18362.356
KTS 21.0.20.748 app+drv ver. on
Reproduction steps:
I was doing some banking in the secured browser(Firefox) when the secure data input function/part crashed.
Windbg detected an error but due to the browser protection it wasnt able to read the memory and the virtual keyboard icon disappered, thats how i noticed.
It happened again later when i was just typing something on a website in the secure browser.
Traces attached, the problem should occure near the end of the traces.
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#1553 The browser that was switched after detecting the payment website is not the default browser.
Rejected
Reproduction steps:
See the video for the specific recurring process: https://drive.google.com/open?id=1pS1SQK4AJ1rpxyvZg8pcMDKiol5uM97-
Briefly introduce, my system sets the default browser is the edge browser, Kaspersky's secure payment switching browser is also set as the default browser, but after I enter the payment website, I switched to the Internet Explorer browser.
Actual result:
Switch to Internet Explorer
Expected Result:
Switch to Microsoft Edge
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Reproduction steps:
This is divided into two stepsIn the first step, you can right click on the Kaspersky tray icon, go to the tool column, select the startup screen keyboard, try to click the interface with the mouse, and try to move it, you will find that it does not follow the mouse.It will only teleport to where the mouse stays last.The second step, open the Kaspersky application, click on more tools, open the on-screen keyboard, you will find that at this point, tap and hold the on-screen keyboard and try to move it, you will find it will move with the movement of the mouse.
Actual result:
The screen keyboard does not move with the movement of the mouse
Expected Result:
The screen keyboard moves with the movement of the mouse