Bug reports connected to the following properties of Home and Small Office products are received in this topic:
— Compatibility with 3rd party soft.
Please write in this topic only about the problems that suits the list of components!
General requirements for bug-reports are written in Section 2 of testing guide.
All inappropriate messages will be deleted!
! | Pay attention:
— Performance should be checked with DISABLED AppVerifier and DrvVerifier tools, and logging noncritical events
— In case of 3rd party soft hang/freezing, manual process' dump is needed or full system dump, else it would be hard to find the roots of the problem
— Sometimes XPerf-logs are needed while checking performance of product.
!!! | Bug reports connected to performance problems on VirtualBox (Oracle®) are not being received[/indent]
!|ALWAYS add traces (product's .log files) to report.
Windows 10 Pro Build 19041 EN All update KTS 188.8.131.527 RC EN
- Install Kaspersky Total Security.
- Unloading product.
- Full Disable and Enable (Not restart).
After full disable and enable system product does not loading.
Product loading in normal mode.
Link backup system with reproduction l posted Dmitriy Pisarets in PM.
I have recorded a video to describe this problem: https://cloud.qainfo.ru/s/4SsCwCKuqnydXqX
The cpu occupancy of the avp process has experienced significant fluctuations.
The cpu occupancy of the avp process has a small fluctuation.
Avp process cpu takes up large
Avp process cpu occupied small
I used the Windows Deployment Tool to collect the reports (because it was too large, I uploaded it to other network drives), download address: https://c-t.work/s/b5ae751ced2043
The previous recurring steps are as shown in this video:https://cloud.qainfo.ru/s/iIKFzHG4dP66trT
After the video ended, the system crashed. Because the recorded video software that came with the system suddenly jumped, the interface that appeared on the phone I recorded the photo:https://cloud.qainfo.ru/s/6dK1QeqsxLccbqt
I put the trace and dump files into a compressed package, and the compressed package download address:https://cloud.qainfo.ru/s/AiRSDVaiiMVHLjG
Related application download address: https://cloud.qainfo.ru/s/dX2mVCoSBoBqUSU
According to some users, after double-clicking other applications in this application, Kaspersky’s network-related anti-virus components will have problems, but since I don’t have enough time, I have not tested this problem in detail. I hope you can test this problem. .
Conflict, system crash
#1443 AIQIYI software will cause Kaspersky to fail to pop up full screen confirmation window
After my debugging in the past few days, I found out that I had previously appeared "https://eap.kaspersky.com/topic/1435/kaspersky-s-full-screen-confirmation-window-does-not-pop-up- Proper properly-it-starts-with-a-flashback-and-cannot-be-displayed-afterwards" The reason for this problem is that this software (download address:https://c-t.work/s/a32f787f56c54b) in the computer prevents Kaspersky from working properly.The specific recurring process is as follows:After installing the software, restart the computer, about ten minutes after the boot, right click on the Kaspersky icon in the tray, click to exit, you will find the confirmation window flashes backHowever, the first time I turn on the phone every day, I have not encountered the problem of confirming the window flashback. I don't know why, of course, this is left to the development team.
Confirm window flashback
Confirmation window does not flash back