Bug reports connected to the following properties of Home and Small Office products are received in this topic:

— Performance;

— Compatibility with 3rd party soft.


Please write in this topic only about the problems that suits the list of components!

General requirements for bug-reports are written in Section 2 of testing guide.


All inappropriate messages will be deleted!


! | Pay attention:

— Performance should be checked with DISABLED AppVerifier and DrvVerifier tools, and logging noncritical events

— In case of 3rd party soft hang/freezing, manual process' dump is needed or full system dump, else it would be hard to find the roots of the problem

— Sometimes XPerf-logs are needed while checking performance of product.

!!! | Bug reports connected to performance problems on VirtualBox (Oracle®) are not being received[/indent]

!|ALWAYS add traces (product's .log files) to report.

  • Windows 10 Pro Build 19041 EN All update KTS RC EN

    Reproduction steps:

    1. Install Kaspersky Total Security.
    2. Unloading product.
    3. Full Disable and Enable (Not restart).

    Actual result:

    After full disable and enable system product does not loading.

    Expected Result:

    Product loading in normal mode.


    Link backup system with reproduction l posted Dmitriy Pisarets in PM.

  • Reproduction steps:

    I have recorded a video to describe this problem: https://cloud.qainfo.ru/s/4SsCwCKuqnydXqX

    Actual result:

    The cpu occupancy of the avp process has experienced significant fluctuations.

    Expected Result:

    The cpu occupancy of the avp process has a small fluctuation.

  • Reproduction steps:

    Watch live(



    Actual result:

    Avp process cpu takes up large

    Expected Result:

    Avp process cpu occupied small

    I used the Windows Deployment Tool to collect the reports (because it was too large, I uploaded it to other network drives), download address: https://c-t.work/s/b5ae751ced2043

  • Reproduction steps:

    The previous recurring steps are as shown in this video:https://cloud.qainfo.ru/s/iIKFzHG4dP66trT

    After the video ended, the system crashed. Because the recorded video software that came with the system suddenly jumped, the interface that appeared on the phone I recorded the photo:https://cloud.qainfo.ru/s/6dK1QeqsxLccbqt

    I put the trace and dump files into a compressed package, and the compressed package download address:https://cloud.qainfo.ru/s/AiRSDVaiiMVHLjG

    Related application download address: https://cloud.qainfo.ru/s/dX2mVCoSBoBqUSU

    According to some users, after double-clicking other applications in this application, Kaspersky’s network-related anti-virus components will have problems, but since I don’t have enough time, I have not tested this problem in detail. I hope you can test this problem. .

    Actual result:

    Conflict, system crash

    Expected Result:

    No problem

  • Reproduction steps:

    After my debugging in the past few days, I found out that I had previously appeared "https://eap.kaspersky.com/topic/1435/kaspersky-s-full-screen-confirmation-window-does-not-pop-up- Proper properly-it-starts-with-a-flashback-and-cannot-be-displayed-afterwards" The reason for this problem is that this software (download address:https://c-t.work/s/a32f787f56c54b) in the computer prevents Kaspersky from working properly.The specific recurring process is as follows:After installing the software, restart the computer, about ten minutes after the boot, right click on the Kaspersky icon in the tray, click to exit, you will find the confirmation window flashes backHowever, the first time I turn on the phone every day, I have not encountered the problem of confirming the window flashback. I don't know why, of course, this is left to the development team.

    Actual result:

    Confirm window flashback

    Expected Result:

    Confirmation window does not flash back

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