Bug reports connected to the following components of Home and Small Office products are received in this topic:
— Standard Windows installer tasks (install/delete, Force Update);
— Migration: KFA <-> KAV <-> KIS <-> KTS;
— Bases update.
Please write in this topic only about the problems that suits the list of components!
General requirements for bug-reports are written in Section 2 of testing guide.
All inappropriate messages will be deleted!
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Windows 10 Pro Build 18362 EN All update KTS 21.0.7.318
Reproduction steps:.
- Run Install KTS.
- Click Activate trial version of the application.
Actual result:
Activate complete with Unknown error.
Expected Result:
Activate application without error.
Install Logs
https://cloud.qainfo.ru/s/PqNG8ZQUm66qVaY
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Windows 10 Pro Build 18362 EN All update KTS 21.0.7.318
Reproduction steps:.
- Click start->Click to cogwheel.
- Click Apps.
- Run Uninstall KTS.
Actual result:
Product does. not uninstall and complete with error 1404 and 1306.
Expected Result:
Product removed.
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Windows 10 Pro Build 18362 EN All update KTS 21.0.7.318 EN Safe Mode
Reproduction steps:
- Click to Control Panel.
- Run uninstall.
Actual result:
When trying uninstall product coming out error 2318.
Expected Result:
Uninstall product completed successfully.
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Windows 10 Pro Build 18362 EN All update KTS 21.0.7.318
Reproduction steps:.
- Run install package in quiet mode with key /s /pPRODUCTTYPE=kts.
Actual result:
Product in quiet mode not install in system.
Expected Result:
Product install in quiet mode successful.
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Windows 10 Pro Build 18362 EN All update KTS 21.0.11.416
Reproduction steps:.
- Click Database Update.
- Run Update signature.
Actual result:
Product base signature not update complete task witch error Update error Network operation timed out.
Expected Result:
Update complete successfully.
Additional:
And for this i'm not can normal testing your product.
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Reproduction steps:
Install the app, click on the activation code, and then click to activate the app trial version.
Actual result:
Activation failed, network timed out
Expected Result:
Successful activation
Related screenshots:https://cloud.qainfo.ru/s/PNWgY0E1rms5IMN
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Kaspersky Security Cloud 21.0.15.544 won't start. It says loading, but it never loads.
App verifier on, driver verifier off.
Windows 10 Home, version 1803, build 17134.885
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Windows 10 Pro Build 18362 EN All update KTS 21.0.15.554 EN
Reproduction steps:
- Run product.
- Work with system.
Actual result:
After loading product appeared window Databases out of date Cannot update databases automatically. Internet connection may be missing.
Expected Result:
After loading product at once run task automatically task update databases.
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Windows 10 Pro Build 18362 EN All update KTS 21.0.15.554 EN
Reproduction steps:
- Run product.
- Work with system.
Actual result:
After loading product appeared window Databases out of date Cannot update databases automatically. Internet connection may be missing.
Expected Result:
After loading product at once run task automatically task update databases.
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Windows 10 Pro Build 18362 EN All update KTS 21.0.15.554 EN
Reproduction steps:
- Run product.
- Work with system.
Actual result:
After loading product appeared window Databases out of date Cannot update databases automatically. Internet connection may be missing.
Expected Result:
After loading product at once run task automatically task update databases.
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Windows 10 Pro Build 18362 EN All update KTS 21.0.15.554 EN
Reproduction steps:
- Run product.
- Work with system.
Actual result:
After loading product appeared window Databases out of date Cannot update databases automatically. Internet connection may be missing.
Expected Result:
After loading product at once run task automatically task update databases.
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Reproduction steps:
Install the product for the first time, update the database, open the PC cleaner
This prompt will appear:https://cloud.qainfo.ru/s/lA6KdT4Qf8o6K30
But at this time in the main interface of the database update module, you will find this:https://cloud.qainfo.ru/s/KkqzlAvfsM2AkVj
Actual result:
This prompt appears
Expected Result:
This prompt does not appear
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#1572 Could not Install Beta Program: Error 27300, error in installing driver klwtp.sys_X64
Rejected
Reproduction steps:
Just pressed the Install button.
Actual result:
Midway Stop of Installation: Could not install driver klwtp.sys_X64
Expected Result:
Full Installation of Beta Program
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Reproduction steps:
Click on database update
Actual result:
The date shown is yesterday
Expected Result:
The date shown is today
Screenshot: https://cloud.qainfo.ru/s/5SdrQ2LNxAczol9
Report: https://cloud.qainfo.ru/s/LwVt13vpjBfQB5y
trace:https://cloud.qainfo.ru/s/eKCW9BMOX2fav5Q
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Reproduction steps:
Update database
Actual result:
Update failed
Expected Result:
update completed
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Reproduction steps:
Perform a database update, review the report after the update is complete, and start the second update.
Actual result:
The prompt is "Not all components have been updated"
Expected Result:
The prompt is "Completed"
Report download address: https://cloud.qainfo.ru/s/InvMxQehTmp627M
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Windows 10 Pro Build 18362 EN All update KTS 21.0.19.1036 EN
Reproduction steps:
- Install product.
- Run update databases.
Actual result:
Update successfully with status failed .
Expected Result:
Task update databases successfully and errors.
Additional:
Update successfully with error in reports shows that all is well.
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Reproduction steps:
Click "Run Update"
Actual result:
The update is slow and the update source update error that starts with the letter "S" appears
Expected Result:
Updates quickly, and there is no prompt for update source update errors that begin with the letter "S"
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Reproduction steps:
Try to update the product, after every update, it shows "not all components...."
Actual result:
Product can not update the component VSP
Expected Result:
All is running well
Full traces are here -> https://cloud.qainfo.ru/s/Nh6Drn9o4FsMCtp.
They are from the dump, but i think there is the first try of the update included.
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Reproduction steps:
Install the application
Actual result:
No remaining time appears, as shown in Figure: https://cloud.qainfo.ru/s/6iMXonQzP2dThNM
Expected Result:
There should be remaining time