Bug reports connected to the following components of Home and Small Office products are received in this topic:
— Standard Windows installer tasks (install/delete, Force Update);
— Migration: KFA <-> KAV <-> KIS <-> KTS;
— Bases update.
Please write in this topic only about the problems that suits the list of components!
General requirements for bug-reports are written in Section 2 of testing guide.
All inappropriate messages will be deleted!
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Reproduction steps: Installed KSOS onto a Windows to Go with no problems
Actual result: Failed to boot (uefi boot to usb) using a Windows to Go. Have tried 2x
Expected Result:
Should boot into USB after installation of KSOS
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Reproduction steps:
An error occurred while installing the application.
Actual result:
success failure.
Expected Result:
Installed successfully.
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Because Windows 10 automatically turns on the "Quick Start" function for users, the shutdown and startup of users is no longer our traditional restart. Of course, this has also caused many users to successfully download and install patches, but this the patch has not taken effect. For this reason, I hope to add a small reminder to the 2021 version to remind users that restarting can take effect on a new patch, so that users can get a better experience and a more secure environment in a timely manner.
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#2235 Safe kids not installing
Rejected
Reproduction steps: In KTS not working Safe kids
Actual result: Not working installation
Expected Result: When i click download safe kids in TOTAL Security then install button but not installing
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#2234 Safe Kids can´t install
Rejected
In Total Security when i click download in KTS and next INSTALL button and nothing.. Not installing.
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Reproduction steps:
Update the database.
Actual result:
Update was slow and errors were found.
Expected Result:
Update quickly without errors.
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Reproduction steps:
Install the application.
Actual result:
An error occurred.
Expected Result:
No errors occur.
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#2109 The update address in the default update source is not https://sxx.upd.kaspersky.com/.
Rejected
Reproduction steps:
As shown in this figure: https://c-t.work/s/516867c5e73844
Actual result:
Shown here: http://pxx.upd.kaspersky.com/
Expected Result:
According to the previous versions, the update source selected here should be https://sxx.upd.kaspersky.com/
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Reproduction steps:
Install the application
Actual result:
No remaining time appears, as shown in Figure: https://cloud.qainfo.ru/s/6iMXonQzP2dThNM
Expected Result:
There should be remaining time
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Reproduction steps:
Try to update the product, after every update, it shows "not all components...."
Actual result:
Product can not update the component VSP
Expected Result:
All is running well
Full traces are here -> https://cloud.qainfo.ru/s/Nh6Drn9o4FsMCtp.
They are from the dump, but i think there is the first try of the update included.
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Reproduction steps:
Click "Run Update"
Actual result:
The update is slow and the update source update error that starts with the letter "S" appears
Expected Result:
Updates quickly, and there is no prompt for update source update errors that begin with the letter "S"
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Windows 10 Pro Build 18362 EN All update KTS 21.0.19.1036 EN
Reproduction steps:
- Install product.
- Run update databases.
Actual result:
Update successfully with status failed .
Expected Result:
Task update databases successfully and errors.
Additional:
Update successfully with error in reports shows that all is well.
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Reproduction steps:
Perform a database update, review the report after the update is complete, and start the second update.
Actual result:
The prompt is "Not all components have been updated"
Expected Result:
The prompt is "Completed"
Report download address: https://cloud.qainfo.ru/s/InvMxQehTmp627M
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Reproduction steps:
Update database
Actual result:
Update failed
Expected Result:
update completed
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Reproduction steps:
Click on database update
Actual result:
The date shown is yesterday
Expected Result:
The date shown is today
Screenshot: https://cloud.qainfo.ru/s/5SdrQ2LNxAczol9
Report: https://cloud.qainfo.ru/s/LwVt13vpjBfQB5y
trace:https://cloud.qainfo.ru/s/eKCW9BMOX2fav5Q
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#1572 Could not Install Beta Program: Error 27300, error in installing driver klwtp.sys_X64
Rejected
Reproduction steps:
Just pressed the Install button.
Actual result:
Midway Stop of Installation: Could not install driver klwtp.sys_X64
Expected Result:
Full Installation of Beta Program
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Reproduction steps:
Install the product for the first time, update the database, open the PC cleaner
This prompt will appear:https://cloud.qainfo.ru/s/lA6KdT4Qf8o6K30
But at this time in the main interface of the database update module, you will find this:https://cloud.qainfo.ru/s/KkqzlAvfsM2AkVj
Actual result:
This prompt appears
Expected Result:
This prompt does not appear
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Windows 10 Pro Build 18362 EN All update KTS 21.0.15.554 EN
Reproduction steps:
- Run product.
- Work with system.
Actual result:
After loading product appeared window Databases out of date Cannot update databases automatically. Internet connection may be missing.
Expected Result:
After loading product at once run task automatically task update databases.
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Windows 10 Pro Build 18362 EN All update KTS 21.0.15.554 EN
Reproduction steps:
- Run product.
- Work with system.
Actual result:
After loading product appeared window Databases out of date Cannot update databases automatically. Internet connection may be missing.
Expected Result:
After loading product at once run task automatically task update databases.
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Windows 10 Pro Build 18362 EN All update KTS 21.0.15.554 EN
Reproduction steps:
- Run product.
- Work with system.
Actual result:
After loading product appeared window Databases out of date Cannot update databases automatically. Internet connection may be missing.
Expected Result:
After loading product at once run task automatically task update databases.