Bug reports connected to the following components of Home and Small Office products are received in this topic:

— Standard Windows installer tasks (install/delete, Force Update);

— Migration: KFA <-> KAV <-> KIS <-> KTS;

— Bases update.

 

Please write in this topic only about the problems that suits the list of components!

General requirements for bug-reports are written in Section 2 of testing guide.

 

All inappropriate messages will be deleted!

  • Windows 10 Pro Build 18362 EN All update KTS 21.0.7.318

    Reproduction steps:.

    1. Run Install KTS.
    2. Click Activate trial version of the application.

    Actual result:

    Activate complete with Unknown error.

    Expected Result:

    Activate application without error.

    Install Logs

    https://cloud.qainfo.ru/s/PqNG8ZQUm66qVaY

  • Windows 10 Pro Build 18362 EN All update KTS 21.0.7.318

    Reproduction steps:.

    1. Click start->Click to cogwheel.
    2. Click Apps.
    3. Run Uninstall KTS.

    Actual result:

    Product does. not uninstall and complete with error 1404 and 1306.

    Expected Result:

    Product removed.

  • Windows 10 Pro Build 18362  EN All update KTS 21.0.7.318 EN Safe Mode

    Reproduction steps:

    1. Click to Control Panel.
    2. Run uninstall.

    Actual result:

    When trying uninstall product coming out error 2318.

    Expected Result:

    Uninstall product completed successfully.

  • Windows 10 Pro Build 18362 EN All update KTS 21.0.7.318

    Reproduction steps:.

    1. Run install package in quiet mode with key /s /pPRODUCTTYPE=kts.

    Actual result:

    Product in quiet mode not install in system.

    Expected Result:

    Product install in quiet mode successful.

  • Windows 10 Pro Build 18362 EN All update KTS 21.0.11.416

    Reproduction steps:.

    1. Click Database Update.
    2. Run Update signature.

    Actual result:

    Product base signature not update complete task witch error Update error Network operation timed out.

    Expected Result:

    Update complete successfully.

    Additional:

    And for this i'm not can normal testing your product.

  • Reproduction steps:

    Install the app, click on the activation code, and then click to activate the app trial version.

    Actual result:

    Activation failed, network timed out

    Expected Result:

    Successful activation

    Related screenshots:https://cloud.qainfo.ru/s/PNWgY0E1rms5IMN

  • Kaspersky Security Cloud 21.0.15.544 won't start. It says loading, but it never loads.

    App verifier on, driver verifier off.

    Windows 10 Home, version 1803, build 17134.885

  • Windows 10 Pro Build 18362  EN All update KTS 21.0.15.554 EN

    Reproduction steps:

    1. Run product.
    2. Work with system.

    Actual result:

    After loading product appeared window Databases out of date Cannot update databases automatically. Internet connection may be missing.

    Expected Result:

    After loading product at once run task automatically task update databases.

  • Windows 10 Pro Build 18362  EN All update KTS 21.0.15.554 EN

    Reproduction steps:

    1. Run product.
    2. Work with system.

    Actual result:

    After loading product appeared window Databases out of date Cannot update databases automatically. Internet connection may be missing.

    Expected Result:

    After loading product at once run task automatically task update databases.

  • Windows 10 Pro Build 18362  EN All update KTS 21.0.15.554 EN

    Reproduction steps:

    1. Run product.
    2. Work with system.

    Actual result:

    After loading product appeared window Databases out of date Cannot update databases automatically. Internet connection may be missing.

    Expected Result:

    After loading product at once run task automatically task update databases.

  • Windows 10 Pro Build 18362  EN All update KTS 21.0.15.554 EN

    Reproduction steps:

    1. Run product.
    2. Work with system.

    Actual result:

    After loading product appeared window Databases out of date Cannot update databases automatically. Internet connection may be missing.

    Expected Result:

    After loading product at once run task automatically task update databases.

  • Reproduction steps:

    Install the product for the first time, update the database, open the PC cleaner

    This prompt will appear:https://cloud.qainfo.ru/s/lA6KdT4Qf8o6K30

    But at this time in the main interface of the database update module, you will find this:https://cloud.qainfo.ru/s/KkqzlAvfsM2AkVj

    Actual result:

    This prompt appears

    Expected Result:

    This prompt does not appear

  • Reproduction steps:

    Just pressed the Install button.

    Actual result:

    Midway Stop of Installation: Could not install driver klwtp.sys_X64

    Expected Result:

    Full Installation of Beta Program

  • Reproduction steps:

    Click on database update

    Actual result:

    The date shown is yesterday

    Expected Result:

    The date shown is today

    Screenshot: https://cloud.qainfo.ru/s/5SdrQ2LNxAczol9

    Report: https://cloud.qainfo.ru/s/LwVt13vpjBfQB5y

    trace:https://cloud.qainfo.ru/s/eKCW9BMOX2fav5Q

  • Reproduction steps:

    Update database

    Actual result:

    Update failed

    Expected Result:

    update completed

  • Reproduction steps:

    Perform a database update, review the report after the update is complete, and start the second update.

    Actual result:

    The prompt is "Not all components have been updated"

    Expected Result:

    The prompt is "Completed"

    Report download address: https://cloud.qainfo.ru/s/InvMxQehTmp627M

  • Windows 10 Pro Build 18362  EN All update KTS 21.0.19.1036 EN

    Reproduction steps:

    1. Install product.
    2. Run update databases.

    Actual result:

    Update successfully with status failed .

    Expected Result:

    Task update databases successfully and errors.

    Additional:

    Update successfully with error in reports shows that all is well.

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