Bug reports connected to the following components of Home and Small Office products are received in this topic:

— Graphic User Interface (GUI);

— Help of the product.

 

!| Please, attach video or screenshots to posts connected to visual problems.
 

Please write in this topic only about the problems that suits the list of components!

General requirements for bug-reports are written in Section 2 of testing guide.

 

All inappropriate messages will be deleted!

!| Please, write down the product
  • Reproduction steps:

    turn on traces to max

    exit product

    start product

    click somewhere in product GUI

    Actual result:

    GUI is not responding. 

    Expected Result:

    GUI respond to  the click

    I upload traces and video record

    in the video, left and right click got special Animation effect

    traces

    https://cloud.qainfo.ru/s/3P5kq9816clPIb7

    video

    https://cloud.qainfo.ru/s/2r0WWuFtRYryeWc

  • Reproduction steps:

    right click a file and choose Check reputation in KSN

    Actual result:

    product gui restarted

    Expected Result:

    product will continue working and show file reputation.

  • Reproduction steps:

    uninstall ksos via control panel

    Actual result:

    there is UI defect in pop up confirmation window, green color rectangle only cover half the length of the window

    Expected Result:

    green color cover full length of the window

    see screenshot

    https://cloud.qainfo.ru/s/468RdFf3oXGDt7h

  • Reproduction steps:

    Main interface - more tools - quarantine - delete all filesIn the process of deleting the application, exit the isolation, and enter the isolation again, you will find that the text on the lower left shows a change.

    Actual result:

    After re-entering the quarantineThe text at the bottom left is displayed as: "文件恢复中。xxx中的xxx个文件已恢复,请等待"

    Screenshot showing the abnormal download address:https://cloud.qainfo.ru/s/u4YfndIZFPpBbVS

    Expected Result:

    After re-entering the quarantineThe text at the bottom left should appear as: "文件删除中。xxx中的xxx个文件已删除,请等待。"

    Show normal screenshot download address:https://cloud.qainfo.ru/s/xmHWFVbwPvsL89I

  • Windows 10 Pro Build 18362  EN All update KTS 21.0.11.416 EN

    Reproduction steps:

    1. Run product.

    Actual result:

    Information differ from GUI and tray.

    Expected Result:

    Information about status protection displayed correct.

  • Reproduction steps:

    Enter pc cleaner

    Actual result:

    Error text

    Expected Result:

    No error text or normal Chinese prompt

    Related screenshot download address::https://cloud.qainfo.ru/s/sLwEUlB5v7GbpCv

  • Reproduction steps:

    Clicking Restore Defaults will bring up a page confirming user actions, but if you cancel this page, Kaspersky will still prompt you to set it up as shown:https://cloud.qainfo.ru/s/IXVeXLiERuFy69v

    Actual result:

    This page appears

    Expected Result:

    This page should not appear because the user did not agree to the operation.Also, Kaspersky did not restore the default settings.

  • Windows 10 Pro Build 18362  EN All update KTS 21.0.15.554 EN

    Reproduction steps:

    1. Install product.
    2. Product himself run update basesdata.

    Actual result:

    After run update size update 0.00 KB and without changes.

    Expected Result:

    Size update displayed bar update correct.

  • https://cloud.qainfo.ru/s/9lwfKNHcXYW2C45

    as the screenshot shows

    the number should be centered.

  • Reproduction steps:

    I recorded a video. Please see this video for the specific recurrence process: https://cloud.qainfo.ru/s/LIgzUEYTWY86VKr

    Actual result:

    There was a problem

    Expected Result:

    No problem

  • Reproduction steps:

    The specific recurring process is presented in video form: HTTPS://drive.google.com/open ID = 1A63QoQ1LrPEiEEa8WiQkPitqFarVRCDZ

    Actual result:

    Did not show how many people have used this app

    Expected Result:

    Show how many people have used this app

  • Reproduction steps:

    Please see this video for the specific recurrence process: https://drive.google.com/open?id=1yO57xV0Czlygkv2zVK0ywO3dBDsmNNHy

    But after restarting, it can be restored to normal. If you don't restart, you can never return to the main interface in the upper left corner.

    Actual result:

    Unable to return to the main interface

    Expected Result:

    Successfully returned to the main interface

  • Reproduction steps:

    Please see this video for the specific recurrence process: https://cloud.qainfo.ru/s/L2BVRn2r2FeZxTa

    Actual result:

    Font changes

    Expected Result:

    Font does not change

    GSI report download address: https://cloud.qainfo.ru/s/vqBmBbAkEnsB4mw

  • Windows 10 Pro Build 18362  EN All update KTS 21.0.20.748 EN

    Reproduction steps:

    1. Run Full Scan->Quick Scan->Selective Scan->More Tools->Software Update->Trusted Applications mode->Vulnerability Scan->PC Cleaner->Unsed Data Cleaner->Privacy Cleaner..
    2. Unloading product.
    3. Run product.

    Actual result:

    In process loading view two button loading product.

    Expected Result:

    View one loading product.

  • Reproduction steps:

    Right click on an application

    Actual result:

    disappear

    Expected Result:

    Don't disappear

    Screenshot: https://cloud.qainfo.ru/s/9OVSJFPyTZcYDuu

  • Reproduction steps:

    Open the main interface - more tools - KSN

    Open Kaspersky screen keyboard

    Actual result:

    problem appear

    Expected Result:

    No problem

    Screenshot:

    https://cloud.qainfo.ru/s/cCf3FfEH61SlBS7

    https://cloud.qainfo.ru/s/igi9uaM4vEILaBD

  • Reproduction steps:

    The specific recurring process is presented in video: https://cloud.qainfo.ru/s/pN9TQQiSsWaIJQE

    Actual result:

    The application shows a problem

    Expected Result:

    The application shows no problems

  • Reproduction steps:

    I am managing the application interface, right click on an application, click the "Details and Rules" button, I do not do anything, I clicked Save, the second confirmation window prompts me to confirm this operation. I recorded a video: https://cloud.qainfo.ru/s/l8B9WN3vb5xdd9K

    Actual result:

    This window appears.

    Expected Result:

    This window should not appear because I have not done anything.

  • Reproduction steps:

    Main interface - more tools - KSN cloud protection

    Actual result:

    Color difference

    Expected Result:

    No color difference

    Image: https://cloud.qainfo.ru/s/MFeOu3q8ek0pwlW

  • #1697

    Spam

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