Bug reports connected to the following components of Home and Small Office products are received in this topic:
— Graphic User Interface (GUI);
— Help of the product.
Please write in this topic only about the problems that suits the list of components!
General requirements for bug-reports are written in Section 2 of testing guide.
All inappropriate messages will be deleted!
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Reproduction steps:
turn on traces to max
exit product
start product
click somewhere in product GUI
Actual result:
GUI is not responding.
Expected Result:
GUI respond to the click
I upload traces and video record
in the video, left and right click got special Animation effect
traces
https://cloud.qainfo.ru/s/3P5kq9816clPIb7
video
https://cloud.qainfo.ru/s/2r0WWuFtRYryeWc
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Reproduction steps:
right click a file and choose Check reputation in KSN
Actual result:
product gui restarted
Expected Result:
product will continue working and show file reputation.
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Reproduction steps:
uninstall ksos via control panel
Actual result:
there is UI defect in pop up confirmation window, green color rectangle only cover half the length of the window
Expected Result:
green color cover full length of the window
see screenshot
https://cloud.qainfo.ru/s/468RdFf3oXGDt7h
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Reproduction steps:
Main interface - more tools - quarantine - delete all filesIn the process of deleting the application, exit the isolation, and enter the isolation again, you will find that the text on the lower left shows a change.
Actual result:
After re-entering the quarantineThe text at the bottom left is displayed as: "文件恢复中。xxx中的xxx个文件已恢复，请等待"
Screenshot showing the abnormal download address:https://cloud.qainfo.ru/s/u4YfndIZFPpBbVS
Expected Result:
After re-entering the quarantineThe text at the bottom left should appear as: "文件删除中。xxx中的xxx个文件已删除，请等待。"
Show normal screenshot download address:https://cloud.qainfo.ru/s/xmHWFVbwPvsL89I
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Windows 10 Pro Build 18362 EN All update KTS 21.0.11.416 EN
Reproduction steps:
- Run product.
Actual result:
Information differ from GUI and tray.
Expected Result:
Information about status protection displayed correct.
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Reproduction steps:
Enter pc cleaner
Actual result:
Error text
Expected Result:
No error text or normal Chinese prompt
Related screenshot download address:：https://cloud.qainfo.ru/s/sLwEUlB5v7GbpCv
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Reproduction steps:
Clicking Restore Defaults will bring up a page confirming user actions, but if you cancel this page, Kaspersky will still prompt you to set it up as shown:https://cloud.qainfo.ru/s/IXVeXLiERuFy69v
Actual result:
This page appears
Expected Result:
This page should not appear because the user did not agree to the operation.Also, Kaspersky did not restore the default settings.
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Windows 10 Pro Build 18362 EN All update KTS 21.0.15.554 EN
Reproduction steps:
- Install product.
- Product himself run update basesdata.
Actual result:
After run update size update 0.00 KB and without changes.
Expected Result:
Size update displayed bar update correct.
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Reproduction steps:
I recorded a video. Please see this video for the specific recurrence process: https://cloud.qainfo.ru/s/LIgzUEYTWY86VKr
Actual result:
There was a problem
Expected Result:
No problem
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Reproduction steps:
The specific recurring process is presented in video form: HTTPS://drive.google.com/open ID = 1A63QoQ1LrPEiEEa8WiQkPitqFarVRCDZ
Actual result:
Did not show how many people have used this app
Expected Result:
Show how many people have used this app
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#1560 After the product connects to my Kaspersky, I can't exit and return to the main interface.
Rejected
Reproduction steps:
Please see this video for the specific recurrence process: https://drive.google.com/open?id=1yO57xV0Czlygkv2zVK0ywO3dBDsmNNHy
But after restarting, it can be restored to normal. If you don't restart, you can never return to the main interface in the upper left corner.
Actual result:
Unable to return to the main interface
Expected Result:
Successfully returned to the main interface
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#1604 In the "Additional" column, the font will grow from small to large after you click in it.
Accepted
Reproduction steps:
Please see this video for the specific recurrence process: https://cloud.qainfo.ru/s/L2BVRn2r2FeZxTa
Actual result:
Font changes
Expected Result:
Font does not change
GSI report download address: https://cloud.qainfo.ru/s/vqBmBbAkEnsB4mw
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Windows 10 Pro Build 18362 EN All update KTS 21.0.20.748 EN
Reproduction steps:
- Run Full Scan->Quick Scan->Selective Scan->More Tools->Software Update->Trusted Applications mode->Vulnerability Scan->PC Cleaner->Unsed Data Cleaner->Privacy Cleaner..
- Unloading product.
- Run product.
Actual result:
In process loading view two button loading product.
Expected Result:
View one loading product.
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Reproduction steps:
Right click on an application
Actual result:
disappear
Expected Result:
Don't disappear
Screenshot: https://cloud.qainfo.ru/s/9OVSJFPyTZcYDuu
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Reproduction steps:
Open the main interface - more tools - KSN
Open Kaspersky screen keyboard
Actual result:
problem appear
Expected Result:
No problem
Screenshot:
https://cloud.qainfo.ru/s/cCf3FfEH61SlBS7
https://cloud.qainfo.ru/s/igi9uaM4vEILaBD
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Reproduction steps:
The specific recurring process is presented in video: https://cloud.qainfo.ru/s/pN9TQQiSsWaIJQE
Actual result:
The application shows a problem
Expected Result:
The application shows no problems