Bug reports connected to the following components of Home and Small Office products are received in this topic:

— Graphic User Interface (GUI);

— Help of the product.

 

!| Please, attach video or screenshots to posts connected to visual problems.
 

Please write in this topic only about the problems that suits the list of components!

General requirements for bug-reports are written in Section 2 of testing guide.

 

All inappropriate messages will be deleted!

!| Please, write down the product
  • Reproduction steps:

    turn on traces to max

    exit product

    start product

    click somewhere in product GUI

    Actual result:

    GUI is not responding. 

    Expected Result:

    GUI respond to  the click

    I upload traces and video record

    in the video, left and right click got special Animation effect

    traces

    https://cloud.qainfo.ru/s/3P5kq9816clPIb7

    video

    https://cloud.qainfo.ru/s/2r0WWuFtRYryeWc

  • Reproduction steps:

    right click a file and choose Check reputation in KSN

    Actual result:

    product gui restarted

    Expected Result:

    product will continue working and show file reputation.

  • Reproduction steps:

    uninstall ksos via control panel

    Actual result:

    there is UI defect in pop up confirmation window, green color rectangle only cover half the length of the window

    Expected Result:

    green color cover full length of the window

    see screenshot

    https://cloud.qainfo.ru/s/468RdFf3oXGDt7h

  • Reproduction steps:

    Main interface - more tools - quarantine - delete all filesIn the process of deleting the application, exit the isolation, and enter the isolation again, you will find that the text on the lower left shows a change.

    Actual result:

    After re-entering the quarantineThe text at the bottom left is displayed as: "文件恢复中。xxx中的xxx个文件已恢复,请等待"

    Screenshot showing the abnormal download address:https://cloud.qainfo.ru/s/u4YfndIZFPpBbVS

    Expected Result:

    After re-entering the quarantineThe text at the bottom left should appear as: "文件删除中。xxx中的xxx个文件已删除,请等待。"

    Show normal screenshot download address:https://cloud.qainfo.ru/s/xmHWFVbwPvsL89I

  • Windows 10 Pro Build 18362  EN All update KTS 21.0.11.416 EN

    Reproduction steps:

    1. Run product.

    Actual result:

    Information differ from GUI and tray.

    Expected Result:

    Information about status protection displayed correct.

  • Reproduction steps:

    Enter pc cleaner

    Actual result:

    Error text

    Expected Result:

    No error text or normal Chinese prompt

    Related screenshot download address::https://cloud.qainfo.ru/s/sLwEUlB5v7GbpCv

  • Reproduction steps:

    Clicking Restore Defaults will bring up a page confirming user actions, but if you cancel this page, Kaspersky will still prompt you to set it up as shown:https://cloud.qainfo.ru/s/IXVeXLiERuFy69v

    Actual result:

    This page appears

    Expected Result:

    This page should not appear because the user did not agree to the operation.Also, Kaspersky did not restore the default settings.

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