Bug reports connected to the following components of Home and Small Office products are received in this topic:

— On Demand Scaner (ODS);

— On Access Scaner (OAS);

— Quick Scan (QScan);

— Vulnerability Scan;

— CleanUp;

— Quarantine and Storage.

 

Please write in this topic only about the problems that suits the list of components!

General requirements for bug-reports are written in Section 2 of testing guide.

 

All inappropriate messages will be deleted!

!|ALWAYS add traces (product's .log files) to report

  • Reproduction steps:

    Take my use of screen lock virus as an exampleOpen the screen lock virus, and then use the Kaspersky screen lock shortcut, Kaspersky quickly found the virus, and stopped the virus, but after the pop-up window let the user choose to restart the virus or not to clear the virus At that time, it has been more than three minutes since the original virus was discovered. This has never happened in the previous version of the test. I also monitor the resources and did not find that my resources are very large.

    Actual result:

    About three minutes apart

    Expected Result:

    Immediately or about a minute

  • Windows 10 Pro Build 18362 EN All update KTS 21.0.13.481

    Reproduction steps:.

    1. Run Commend prompt.
    2. Run full scan with command scan all.

    Actual result:

    Scan complete with result not found.

    Expected Result:

    Scan run and in progress execution.

  • Reproduction steps:

    I give a sample file: https://cloud.qainfo.ru/s/l8jgi5NKD0OOYhrAfter downloading it into the computer, right click on this file and you will find that your resources are very large, because Kaspersky has been scanning, which seriously affects the user experience.

    Actual result:

    Caton

    Expected Result:

    Does not happen

  • Reproduction steps:

    This time I tested a virus sample. This virus sample will execute the shutdown command. It will automatically restart the computer after 2000 seconds, but after being discovered by Kaspersky, it will roll back the operation and start the advanced cleaning technology, but the advanced cleaning technology is completed. In the future, Kaspersky did not restart immediately, but did not restart until the time set by the shutdown command.

    Actual result:

    Wait until the set time to restart

    Expected Result:

    Should restart immediately

    I tested it. This problem has occurred in all versions of Kaspersky. If the shutdown time is set to be long, it will cause users to be bothered. Users cannot run cmd to cancel the restart command. During this period, the user cannot Perform any valid action.Although this problem is very rare, I think it is necessary to study how to prevent such phenomena from happening. The sample of spoofs has always existed.If you need me to provide a trace, please leave a comment below, I did not provide a trace, because I think this is a functional suggestion.

  • Reproduction steps:

    Automatically started scanning the rootkit, but it took a long time to start the real scan, which was always 1% 0 files scanned.The time has almost waited for about ten minutes.

    Actual result:

    Start a real scan after a long time

    Expected Result:

    Start a real scan after a short time

  • Reproduction steps:

    The specific recurring process is presented as a video: https://drive.google.com/open?id=1F40TOiP5WyB-euI_rC1fwU2LS1OorhV1

    The type of the virus sample is the eml type. It is detected only when the scan security level is adjusted to high, but these samples have no problem in the 2020 version, but the 2021 version is invalid.

    Actual result:

    Sample not scanned

    Expected Result:

    Sample is scanned out

    Report download address: https://cloud.qainfo.ru/s/gtCuulcWXSLW3sw

    Virus sample download address: https://cloud.qainfo.ru/s/tAvctuAXHoTcslS

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