Bug reports connected to the following problems of Home and Small Office products are received in this topic:

— OS (operation system) crashes;

— crashes of KFA\KAV\KIS\KTS;

— OS freezes cause of KFA\KAV\KIS\KTS(no such problem without product);

— KFA\KAV\KIS\KTS hangings.

 

Please write in this topic only about the problems that suits the list of components!

General requirements for bug-reports are written in Section 2 of testing guide.

 

All inappropriate messages will be deleted!

 

i | If possible use ZIP format for dump files archives.

 

! | All bug reports MUST have:

— the state of AppVerifier and DrvVerifier tools (enabled/disabled);

— the name of the dump file and the path to it (priority to the ftp data8);

— all actions that lead to the problem are described;

— traces of the product.

 


On pruduct's dump detection please check the state of BFE service — Base Filtering Engine.

For this in cmd input command:

sc query bfe

Dump from PC with disabled BFE or from VirtualBox (Oracle®) are not being processed.

  • Windows 10 Pro Build 18362  EN All update KTS 21.0.7.318 EN Application Verifier and Driver Verifier ON

    Reproduction steps:

    1. Run Full Scan->Quick Scan->Selective Scan->Run update anti-virus singnature-More Tools->Software Update->Trusted Applications mode->Vulnerability Scan->PC Cleaner->Unsed Data Cleaner->Privacy Cleaner. 

    Actual result:

    In time scan progress product crashes.

    Expected Result:

    Scan complete successfully.

  • Windows 10 Pro Build 18362  EN All update KTS 21.0.7.318 EN Application Verifier and Driver Verifier ON

    Reproduction steps:

    1. Click start->Click to cogwheel.
    2. Click Apps.
    3. Run Uninstall KTS.

    Actual result:

    After loading uninstall general dumps.

    Expected Result:

    Uninstall loading without crashes.

  • Windows 10 Pro Build 18362  EN All update KTS 21.0.7.318 EN Application Verifier and Driver Verifier ON

    Reproduction steps:

    1. Open GUI.
    2. Settings->Firewall->Configure application rules->Select AO Kaspersky Lab->Details and rules->Files and system regisrty.
    3. Allow all rules product.
    4. Click on save.

    Actual result:

    After click to save product crashes and general damps.

    Expected Result:

    Settings save complete.

  • Windows 10 Pro Build 18362  EN All update KTS 21.0.7.318 EN Safe Mode

    Reproduction steps:

    1. Open GUI.
    2. Settings->Additional->Self-Defense.
    3. Take checkbox Enable Self-Defense.

    Actual result:

    Crashes product and messaging Unknown Hard Error.

    Expected Result:

    Self-Defense product disable.

  • Windows 10 Pro Build 18362  EN All update KTS 21.0.7.318 EN Safe Mode

    Reproduction steps:

    1. Run product.

    Actual result:

    In time loading product general damps.

    Expected Result:

    Product loading normal.

  • Windows 10 Pro Build 18362  EN All update KTS 21.0.7.318 EN Application Verifier and Driver Verifier ON

    Reproduction steps:

    1. Open GUI.
    2. Settings->Protection->Anti-Banner,
    3. Click to Websites with allowed banners.

    Actual result:

    Product crashes after generate dumps window with Websites with allowed banners open.

    Expected Result:

    Open window websites with allowed banners without crashes.

  • Windows 10 Pro Build 18362  EN All update KTS 21.0.7.318 EN Safe Mode

    Reproduction steps:

    1. Run product through label.

    Actual result:

    After loading product general more dumps.

    Expected Result:

    Product loading without dumps.

  • found a dump

    but dont know when and how.

  • Windows 10 Pro Build 18362  EN All update KTS 21.0.11.416 EN Application Verifier and Driver Verifier ON

    Reproduction steps:

    1. Run Full Scan->Quick Scan->Selective Scan->More Tools->Software Update->Trusted Applications mode->Vulnerability Scan->PC Cleaner->Unsed Data Cleaner->Privacy Cleaner. 
    2. Open Report.
    3. Sit in internet to Web browser.

    Actual result:

    In time scan progress and web sessions product crashes.

    Expected Result:

    Product work stability.

  • Windows 10 Pro Build 18362  EN All update KTS 21.0.11.416 EN Application Verifier and Driver Verifier ON

    Reproduction steps:

    1. Run Selective Scan.
    2. Unloading product.

    Actual result:

    After unloading and loading product general dump.

    Expected Result:

    Product loading without dump.

    Additional:

    After crashes product appeared window.

    ------------------------------------------------------Failed to write dump C:\ProgramData\Kaspersky Lab\KAV.21.0.11.416_06.25_14.25_2760.SRV0.full.dmp---------------------------Please, try to manually create dump of process with pid 2760 using TaskManager, Process Explorer or any other tool.If impossible try to write dump from context menu in tray.Then set focus to this message box, press Ctrl+C and send the text in clipboard along with the dump and all traces (including C:\ProgramData\Kaspersky Lab\KAV.dumpwriter.log if any) to Andrey.Solovyov@kaspersky.comOS version 10.0.18362. 0x2bdde000 (0xe5e:0x35e1a3fd000)11:27:26.955 [A98:B64] INF [kldw] MinidumpCallback: Received callback of type 1011:27:31.175 [A98:B64] INF [kldw] MinidumpCallback: Received callback of type 1011:28:14.771 [A98:B64] INF [kldw] Bug2783320 message: WriteFullMemory virtual memory layout changed, retries 3, 0x2bdf2000 (0xe72:0x3627847d000) vs. 0x2be16000 (0xe96:0x36a6ae6d000)11:28:15.116 [A98:B64] INF [kldw] MinidumpCallback: Received callback of type 1011:28:17.247 [A98:B64] INF [kldw] MinidumpCallback: Received callback of type 1011:29:02.763 [A98:B64] INF [kldw] Bug2783320 message: WriteFullMemory virtual memory layout changed, retries 2, 0x2be29000 (0xea9:0x36ea84bd000) vs. 0x2be56000 (0xed4:0x3785323d000)11:29:03.112 [A98:B64] INF [kldw] MinidumpCallback: Received callback of type 1011:29:08.251 [A98:B64] INF [kldw] MinidumpCallback: Received callback of type 1011:29:53.174 [A98:B64] INF [kldw] Bug2783320 message: WriteFullMemory virtual memory layout changed, retries 1, 0x2be6e000 (0xeeb:0x37d96fcd000) vs. 0x2be97000 (0xf14:0x387210cd000)11:29:53.277 [A98:B64] INF [kldw] MinidumpCallback: Received callback of type 1311:29:53.316 [A98:B64] INF [kldw] MinidumpCallback: Finish writing dump using custom callback11:29:53.384 [A98:B64] ERR [kldw] MiniDumpWriteDump(399654) failed, code 0x8007000d11:29:54.490 [A98:B64] INF [kldw] Last callback type 13:0 0 0 0 0 0 0 0 d 0 0 0 98 1 0 00 0 0 0 0 0 0 0 0 0 0 0 0 0 0 00 0 0 0 0 0 0 0 0 0 0 0 0 0 0 00 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0

    ---------------------------OK   ---------------------------

  • Windows 10 Pro Build 18362  EN All update KTS 21.0.11.416 EN Application Verifier and Driver Verifier ON

    Reproduction steps:

    1. Run process disinfected.
    2. Unloading and loading product.

    Actual result:

    Crashes product in time loading and product does not run.

    Expected Result:

    Loading product complete.

    Additional:

    Archive with viruses from check bug.

    https://cloud.qainfo.ru/s/baBIoBq3FzaN6Fd

    Password to archive virus.

  • Windows 10 Pro Build 18362  EN All update KTS 21.0.11.416 EN Application Verifier and Driver Verifier ON

    Reproduction steps:

    1. Run system.
    2. Run loading product.

    Actual result:

    In time loading product create dump.

    Expected Result:

    Product loading without crashes.

  • Virtual PC:

    Windows 7 x64

    KTS 21.0.11.416 appverifier off

    Reproduction steps:

    I infected a virtual windows 7 pc, installed KTS.

    To get KTS to start without problems, i had to run the KVRT, i think because the Kaspersky virus removal tool detected the problem causing malware KTS was able to start.

    The dumps are from when KTS tried to start, in safe mode and normal boot.

    After the dumps in safe mode KTS started normal same with normal boot.

  • Real PC:

    Windows 10 x64

    KTS 21.0.11.416 app ver off driv ver on

    Reproduction steps:

    Found this dump today , i am not sure what caused it, might be from around the time where i tested the compatibility issue with Avast free, but i am not sure.

  • Reproduction steps:

    Unknown (Kaspersky prompt failed to start last time and a dump file has been generated)

    Actual result:

    This prompt appears

    Expected Result:

    Do not show this prompt

  • Real PC:

    Windows 10 x64

    KTS 21.0.13.481 app ver & driv ver on

    Reproduction steps:

    Found this dump today, according to the timestamp, it must have been created, when i shut down my pc yesterday. This would explain too, why it might be corrupt. So i hope the traces help.

  • Windows 10 Pro Build 18362  EN All update KTS 21.0.13.481 EN Application Verifier and Driver Verifier ON

    Reproduction steps:

    1. Run Update Anti-Virus->Full Scan->Quick Scan->Selective Scan->More Tools->Trusted Applications mode->Vulnerability Scan->Unsed Data Cleaner->Privacy Cleaner->Browser Configuration->Microsoft Windows Troubleshooting->Backup and Restore->Run Backup.
    2. Click to Software Update->Run Update Basedata.

    Actual result:

    Crashes product in time complete stress test.

    Expected Result:

    Product passed the test and work stability.

  • Windows 10 Pro Build 18362  EN All update KTS 21.0.13.481 EN Application Verifier and Driver Verifier ON

    Reproduction steps:

    1. Loading and unloading product in normal mode.
    2. At once run 182 time product through shortcut to desktop.

    Actual result:

    In loading product crashes and after successfully loading system crashes in BSOD.

    Expected Result:

    Product loading without crashes and BSOD.

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