Bug reports connected to the following problems of Home and Small Office products are received in this topic:

— OS (operation system) crashes;

— crashes of KFA\KAV\KIS\KTS;

— OS freezes cause of KFA\KAV\KIS\KTS(no such problem without product);

— KFA\KAV\KIS\KTS hangings.

 

Please write in this topic only about the problems that suits the list of components!

General requirements for bug-reports are written in Section 2 of testing guide.

 

All inappropriate messages will be deleted!

 

i | If possible use ZIP format for dump files archives.

 

! | All bug reports MUST have:

— the state of AppVerifier and DrvVerifier tools (enabled/disabled);

— the name of the dump file and the path to it (priority to the ftp data8);

— all actions that lead to the problem are described;

— traces of the product.

 


On pruduct's dump detection please check the state of BFE service — Base Filtering Engine.

For this in cmd input command:

sc query bfe

Dump from PC with disabled BFE or from VirtualBox (Oracle®) are not being processed.

  • Windows 10 Pro Build 19041 EN All update KTS 21.0.42.1482 EN Application Verifier and Driver Verifier ON

    Reproduction steps:

    1. Create 50 task backup.
    2. Launched Full Scan->Quick Scan->Selective Scan.
    3. Launched 50 task backup.

    Actual result:

    In time task product crashes 2 times.

    Expected Result:

    Tasks scan and backup complete without crashes.

  • Windows 10 Pro Build 19041 EN All update KTS 21.0.41.1458 EN Application Verifier and Driver Verifier ON

    Reproduction steps:

    1. Unloading product.
    2. Loading product.

    Actual result:

    In time loading create dump.

    Expected Result:

    Product loading normal without dumps.

  • Windows 10 Pro Build 18363 EN All update KTS 21.0.39.1388 EN Application Verifier and Driver Verifier ON

    Reproduction steps:

    1. Launched task.
    2. Left the system to 4 hours.
    3. Shut down system.
    4. Enable system.

    Actual result:

    After startup system general dump.

    Expected Result:

    Startup without crashes.

  • Windows 10 Pro Build 18363 EN All update KTS 21.0.39.1388 EN Application Verifier and Driver Verifier ON

    Reproduction steps:

    1. Run Full Scan->Quick Scan->Selective Scan->300 Task Selective Scan.

    Actual result:

    In time scan product unloading and general dump.

    Expected Result:

    Scan to viruses completed successfully.

  • Windows 10 Pro Build 18363 EN All update KTS 21.0.39.1388 EN Application Verifier and Driver Verifier ON

    Reproduction steps:

    1. Launched Full Scan->Quick Scan->Selective Scan->5 times launched folder with viruses.
    2. Turned off PC.

    Actual result:

    In time crashes system in time start.

    Expected Result:

    System launched without crashes.

  • Windows 10 Pro Build 18363 EN All update KTS 21.0.39.1388 EN Application Verifier and Driver Verifier ON

    Reproduction steps:

    1. Unloading Product.

    Actual result:

    In time unloading product general dump memory.

    Expected Result:

    Product unloading without crashes.

  • Windows 10 Pro Build 18363 EN All update KTS 21.0.39.1388 EN Application Verifier and Driver Verifier ON

    Reproduction steps:

    1. Stopped Full Scan->Quick Scan->Selective Scan.
    2. Unloading Product.

    Actual result:

    In time unloading product general dump memory.

    Expected Result:

    Product unloading without crashes.

  • Reproduction steps:

    The specific reproduction steps are unknown. I just turned on the virtual machine and found a UI crash after a while, and automatically generated a dump file, asking me to send it.

    I have packaged the DUMP and GSI to the network disk together, and the download address is:https://c-t.work/s/5abfe048b1564f

    Actual result:

    Crash occurred.

    Expected Result:

    No crashes occur.

  • Real PC:

    Windows 10 x64 18363.592

    KTS 21.0.37.1270 app+drv ver. on

    Standard Browser: Firefox

    application_fault_avrf_e2c14446_app_control.dll!resetreferencecontrol

    Reproduction steps:

    Not sure whats the cause, all i was doing is watching netflix and browsing 1-2 other sites a little. 

  • Reproduction steps:

    unknown

    Actual result:

    This prompt appears

    Expected Result:

    This prompt does not appear

  • Windows 10 Pro Build 18362  EN All update KTS 21.0.37.1270 EN Safe Mode

    Reproduction steps:

    1. Run Product.
    2. Click Settings->Additional->Self-Defense.  
    3. Disable Self-Defense.

    Actual result:

    After disable self-defense product create dumps.

    Expected Result:

    Disable self-defense without dumps.

  • Windows 10 Pro Build 18363 EN All update KTS 21.0.37.1270 EN Application Verifier and Driver Verifier ON

    Reproduction steps:

    1. Create 50 task backup.
    2. Launched Backup.
    3. Launched  Full Scan->Quick Scan->Selective Scan
    4. Left computer to 9 hours.

    Actual result:

    In time execution task product general dump.

    Expected Result:

    All task completed without dumps.

  • Windows 10 Pro Build 18363 EN All update KTS 21.0.37.1270 EN Application Verifier and Driver Verifier ON

    Reproduction steps:

    1. Launch product.

    Actual result:

    In time product generate dump.

    Expected Result:

    Product launch without dumps.

  • Windows 10 Pro Build 18363 EN All update KTS 21.0.37.1270 EN Application Verifier and Driver Verifier ON

    Reproduction steps:

    1. Click to Backup and Restore.
    2. Create and run task backup. 

    Actual result:

    In time completed and create backup product crashes.

    Expected Result:

    Progress create and execution backup without crashes. 

  • Windows 10 Pro Build 18363 EN All update KTS 21.0.37.1270 EN Application Verifier and Driver Verifier ON

    Reproduction steps:

    1. Click to More Tools->Manage applications->Application Control->Manage applications.
    2. Click add applications to group.
    3. Add more files exe from Microsoft. 

    Actual result:

    Product after add files in rules product crashes.

    Expected Result:

    After add files in rules product work stability.

  • Real PC:

    Windows 10 x64 18363.535

    KTS 21.0.37.1270 app+drv ver. on

    Standard Browser: Firefox

    um:application_fault_avrf_511e3e18_reportdb.dll!unknown

    Reproduction steps:

    1. i opened the GUI -> safe money
    2. i clicked on a saved banking website to open safe browser

    Actual result:

    Safe browser opened, my system Froze, i couldnt do anything, nothing worked.

    Expected Result:

    Safe browser opened.

    I tried the shortcut/keybind for dump creation, after a couple minutes waiting i forced a reboot, then i found this dump.

  • Windows 10 Pro Build 18363 EN All update KTS 21.0.37.1270 EN Application Verifier and Driver Verifier ON

    Reproduction steps:

    1. Run Full Scan->Quick Scan->Selective Scan->200+ Task Selective Scan with viruses.

    Actual result:

    In time scan product unloading and general dump.

    Expected Result:

    Scan to viruses completed successfully.

  • Windows 10 Pro Build 18363 EN All update KTS 21.0.37.1270 EN Application Verifier and Driver Verifier ON

    Reproduction steps:

    1. Run Full Scan->Quick Scan->Selective Scan->30 Task Selective Scan with viruses.

    Actual result:

    In time scan product crashes.

    Expected Result:

    All task scan run without crashes.

  • Windows 10 Pro Build 18363 EN All update KTS 21.0.37.1270 EN Application Verifier and Driver Verifier OFF

    Reproduction steps:

    1. Loading System..

    Actual result:

    After launch product create a dump.

    Expected Result:

    Product launch without dumps.

  • Reproduction steps:

    surf in internet

    Actual result:

    after some time the KTS crashed, as i read some new thread about beta

    Expected Result:

    KTS is running well.

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