Bug reports connected to the following problems of Home and Small Office products are received in this topic:

— OS (operation system) crashes;

— crashes of KFA\KAV\KIS\KTS;

— OS freezes cause of KFA\KAV\KIS\KTS(no such problem without product);

— KFA\KAV\KIS\KTS hangings.

 

Please write in this topic only about the problems that suits the list of components!

General requirements for bug-reports are written in Section 2 of testing guide.

 

All inappropriate messages will be deleted!

 

i | If possible use ZIP format for dump files archives.

 

! | All bug reports MUST have:

— the state of AppVerifier and DrvVerifier tools (enabled/disabled);

— the name of the dump file and the path to it (priority to the ftp data8);

— all actions that lead to the problem are described;

— traces of the product.

 


On pruduct's dump detection please check the state of BFE service — Base Filtering Engine.

For this in cmd input command:

sc query bfe

Dump from PC with disabled BFE or from VirtualBox (Oracle®) are not being processed.

  • Windows 10 Pro Build 18362  EN All update KTS 21.0.7.318 EN Application Verifier and Driver Verifier ON

    Reproduction steps:

    1. Run Full Scan->Quick Scan->Selective Scan->Run update anti-virus singnature-More Tools->Software Update->Trusted Applications mode->Vulnerability Scan->PC Cleaner->Unsed Data Cleaner->Privacy Cleaner. 

    Actual result:

    In time scan progress product crashes.

    Expected Result:

    Scan complete successfully.

  • Windows 10 Pro Build 18362  EN All update KTS 21.0.7.318 EN Application Verifier and Driver Verifier ON

    Reproduction steps:

    1. Click start->Click to cogwheel.
    2. Click Apps.
    3. Run Uninstall KTS.

    Actual result:

    After loading uninstall general dumps.

    Expected Result:

    Uninstall loading without crashes.

  • Windows 10 Pro Build 18362  EN All update KTS 21.0.7.318 EN Application Verifier and Driver Verifier ON

    Reproduction steps:

    1. Open GUI.
    2. Settings->Firewall->Configure application rules->Select AO Kaspersky Lab->Details and rules->Files and system regisrty.
    3. Allow all rules product.
    4. Click on save.

    Actual result:

    After click to save product crashes and general damps.

    Expected Result:

    Settings save complete.

  • Windows 10 Pro Build 18362  EN All update KTS 21.0.7.318 EN Safe Mode

    Reproduction steps:

    1. Open GUI.
    2. Settings->Additional->Self-Defense.
    3. Take checkbox Enable Self-Defense.

    Actual result:

    Crashes product and messaging Unknown Hard Error.

    Expected Result:

    Self-Defense product disable.

  • Windows 10 Pro Build 18362  EN All update KTS 21.0.7.318 EN Safe Mode

    Reproduction steps:

    1. Run product.

    Actual result:

    In time loading product general damps.

    Expected Result:

    Product loading normal.

  • Windows 10 Pro Build 18362  EN All update KTS 21.0.7.318 EN Application Verifier and Driver Verifier ON

    Reproduction steps:

    1. Open GUI.
    2. Settings->Protection->Anti-Banner,
    3. Click to Websites with allowed banners.

    Actual result:

    Product crashes after generate dumps window with Websites with allowed banners open.

    Expected Result:

    Open window websites with allowed banners without crashes.

  • Windows 10 Pro Build 18362  EN All update KTS 21.0.7.318 EN Safe Mode

    Reproduction steps:

    1. Run product through label.

    Actual result:

    After loading product general more dumps.

    Expected Result:

    Product loading without dumps.

  • found a dump

    but dont know when and how.

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