Bug reports connected to the following problems of Home and Small Office products are received in this topic:
— OS (operation system) crashes;
— crashes of KFA\KAV\KIS\KTS;
— OS freezes cause of KFA\KAV\KIS\KTS(no such problem without product);
— KFA\KAV\KIS\KTS hangings.
Please write in this topic only about the problems that suits the list of components!
General requirements for bug-reports are written in Section 2 of testing guide.
All inappropriate messages will be deleted!
i | If possible use ZIP format for dump files archives.
! | All bug reports MUST have:
— the state of AppVerifier and DrvVerifier tools (enabled/disabled);
— the name of the dump file and the path to it (priority to the ftp data8);
— all actions that lead to the problem are described;
— traces of the product.
On pruduct's dump detection please check the state of BFE service — Base Filtering Engine.
For this in cmd input command:
sc query bfe
Dump from PC with disabled BFE or from VirtualBox (Oracle®) are not being processed.
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Windows 10 Pro Build 19041 EN All update KTS 21.0.42.1482 EN Application Verifier and Driver Verifier ON
Reproduction steps:
- Create 50 task backup.
- Launched Full Scan->Quick Scan->Selective Scan.
- Launched 50 task backup.
Actual result:
In time task product crashes 2 times.
Expected Result:
Tasks scan and backup complete without crashes.
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Windows 10 Pro Build 19041 EN All update KTS 21.0.41.1458 EN Application Verifier and Driver Verifier ON
Reproduction steps:
- Unloading product.
- Loading product.
Actual result:
In time loading create dump.
Expected Result:
Product loading normal without dumps.
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Windows 10 Pro Build 18363 EN All update KTS 21.0.39.1388 EN Application Verifier and Driver Verifier ON
Reproduction steps:
- Launched task.
- Left the system to 4 hours.
- Shut down system.
- Enable system.
Actual result:
After startup system general dump.
Expected Result:
Startup without crashes.
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Windows 10 Pro Build 18363 EN All update KTS 21.0.39.1388 EN Application Verifier and Driver Verifier ON
Reproduction steps:
- Run Full Scan->Quick Scan->Selective Scan->300 Task Selective Scan.
Actual result:
In time scan product unloading and general dump.
Expected Result:
Scan to viruses completed successfully.
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Windows 10 Pro Build 18363 EN All update KTS 21.0.39.1388 EN Application Verifier and Driver Verifier ON
Reproduction steps:
- Launched Full Scan->Quick Scan->Selective Scan->5 times launched folder with viruses.
- Turned off PC.
Actual result:
In time crashes system in time start.
Expected Result:
System launched without crashes.
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Windows 10 Pro Build 18363 EN All update KTS 21.0.39.1388 EN Application Verifier and Driver Verifier ON
Reproduction steps:
- Unloading Product.
Actual result:
In time unloading product general dump memory.
Expected Result:
Product unloading without crashes.
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Windows 10 Pro Build 18363 EN All update KTS 21.0.39.1388 EN Application Verifier and Driver Verifier ON
Reproduction steps:
- Stopped Full Scan->Quick Scan->Selective Scan.
- Unloading Product.
Actual result:
In time unloading product general dump memory.
Expected Result:
Product unloading without crashes.
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#2092 An abnormal UI crash.
Rejected
Reproduction steps:
The specific reproduction steps are unknown. I just turned on the virtual machine and found a UI crash after a while, and automatically generated a dump file, asking me to send it.
I have packaged the DUMP and GSI to the network disk together, and the download address is:https://c-t.work/s/5abfe048b1564f
Actual result:
Crash occurred.
Expected Result:
No crashes occur.
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#2084 unknown cause dump
Rejected
Real PC:
Windows 10 x64 18363.592
KTS 21.0.37.1270 app+drv ver. on
Standard Browser: Firefox
application_fault_avrf_e2c14446_app_control.dll!resetreferencecontrol
Reproduction steps:
Not sure whats the cause, all i was doing is watching netflix and browsing 1-2 other sites a little.
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Reproduction steps:
unknown
Actual result:
This prompt appears
Expected Result:
This prompt does not appear
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Windows 10 Pro Build 18362 EN All update KTS 21.0.37.1270 EN Safe Mode
Reproduction steps:
- Run Product.
- Click Settings->Additional->Self-Defense.
- Disable Self-Defense.
Actual result:
After disable self-defense product create dumps.
Expected Result:
Disable self-defense without dumps.
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Windows 10 Pro Build 18363 EN All update KTS 21.0.37.1270 EN Application Verifier and Driver Verifier ON
Reproduction steps:
- Create 50 task backup.
- Launched Backup.
- Launched Full Scan->Quick Scan->Selective Scan
- Left computer to 9 hours.
Actual result:
In time execution task product general dump.
Expected Result:
All task completed without dumps.
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Windows 10 Pro Build 18363 EN All update KTS 21.0.37.1270 EN Application Verifier and Driver Verifier ON
Reproduction steps:
- Launch product.
Actual result:
In time product generate dump.
Expected Result:
Product launch without dumps.
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Windows 10 Pro Build 18363 EN All update KTS 21.0.37.1270 EN Application Verifier and Driver Verifier ON
Reproduction steps:
- Click to Backup and Restore.
- Create and run task backup.
Actual result:
In time completed and create backup product crashes.
Expected Result:
Progress create and execution backup without crashes.
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Windows 10 Pro Build 18363 EN All update KTS 21.0.37.1270 EN Application Verifier and Driver Verifier ON
Reproduction steps:
- Click to More Tools->Manage applications->Application Control->Manage applications.
- Click add applications to group.
- Add more files exe from Microsoft.
Actual result:
Product after add files in rules product crashes.
Expected Result:
After add files in rules product work stability.
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Real PC:
Windows 10 x64 18363.535
KTS 21.0.37.1270 app+drv ver. on
Standard Browser: Firefox
um:application_fault_avrf_511e3e18_reportdb.dll!unknown
Reproduction steps:
- i opened the GUI -> safe money
- i clicked on a saved banking website to open safe browser
Actual result:
Safe browser opened, my system Froze, i couldnt do anything, nothing worked.
Expected Result:
Safe browser opened.
I tried the shortcut/keybind for dump creation, after a couple minutes waiting i forced a reboot, then i found this dump.
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Windows 10 Pro Build 18363 EN All update KTS 21.0.37.1270 EN Application Verifier and Driver Verifier ON
Reproduction steps:
- Run Full Scan->Quick Scan->Selective Scan->200+ Task Selective Scan with viruses.
Actual result:
In time scan product unloading and general dump.
Expected Result:
Scan to viruses completed successfully.
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Windows 10 Pro Build 18363 EN All update KTS 21.0.37.1270 EN Application Verifier and Driver Verifier ON
Reproduction steps:
- Run Full Scan->Quick Scan->Selective Scan->30 Task Selective Scan with viruses.
Actual result:
In time scan product crashes.
Expected Result:
All task scan run without crashes.
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Windows 10 Pro Build 18363 EN All update KTS 21.0.37.1270 EN Application Verifier and Driver Verifier OFF
Reproduction steps:
- Loading System..
Actual result:
After launch product create a dump.
Expected Result:
Product launch without dumps.
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Reproduction steps:
surf in internet
Actual result:
after some time the KTS crashed, as i read some new thread about beta
Expected Result:
KTS is running well.